Thursday 10 March 2016

IMPORTANT!!! SMSLive247 User Regulation (Update)

The following list gives examples of illegal, abusive, interfering or otherwise unacceptable or inappropriate use of our services. It has been observed that some customers are recently defaulting in this regard and we have deemed it fit to bring it to your notice by way of reminder. This list is provided by way of example and shall not be considered exhaustive.

  1. Adversely impacting the availability, reliability, or stability of SMSLive247’s services.
  2. Launching or facilitating, whether intentionally or unintentionally, a denial of service attack on any of SMSLive247’s services.
  3. Testing or reverse-engineering the services in order to find limitations, vulnerabilities, or evade filtering capabilities.
  4. Using the services in any manner that violates the Nigerian Communications Commissions guidelines and/or best practices, carrier guidelines, or any other industry standards.
  5. Using your account to engage in fraudulent activity with respect to third parties or otherwise using your account to bypass phone identification systems such as those by classified advertising websites.
  6. Using any of the SMSLive247 property or SMSLive247’s trademark or copyright other than as expressly permitted.
  7. Transmitting any material that may infringe the intellectual property rights or other rights of third parties, including but not limited to trademark, copyright or rights of publicity or otherwise violating, infringing, or misappropriating the rights of any third party.
  8. Engaging in spamming or other unsolicited marketing or other activities that violate anti-spamming laws and regulations.
  9. Using the services in connection with any unsolicited or harassing messages (commercial or otherwise) including, but not limited to, unsolicited or unwanted SMS or text messages.
  10. Engaging in activities or transmitting through the services any information that may be defamatory or otherwise malicious or harmful to any person or entity, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age.
  11. Creating a false identity, impersonation or a forged phone number, or otherwise attempting to mislead others as to the identity of the sender or the origin of a message using your account.
  12. Using numeric sender Ids such as phone numbers or other numeric combinations.
  13. Using the services, or a component of the services, in a manner not authorized by SMSLive247. 

We welcome your enquiries or questions regarding these regulations. You can also reach us by calling our support on 08099999247 or mail to info@smslive247.com 

Thank you for choosing SMSLive247!

16 comments:

  1. Please would you mind refunding my units deducted even as the queued sms were never delivered because they were MTN numbers on 21/03/16. tobymajor@yahoo.com

    ReplyDelete
    Replies
    1. Dear Customer,

      Many apologies for the inconvenience experienced, there was a temporary network issue at moment which was rectified almost immediately.

      You have been refunded for the undelivered messages.

      Delete
  2. Hi just bought units from u guyz using online transfer and av not been credited n i need to use d units immediately. Thank u. Hussainishuaibu99@gmail.com

    ReplyDelete
    Replies
    1. Dear Customer,

      Your account has been credited.

      We appreciate your patronage.

      Thank you for choosing smslive247!

      Delete
  3. hi how is 12 a violation?

    ReplyDelete
  4. Why would you be dropping this update at a very awkward time. I really cant envisage how numeric sender ID can be a violation of any sort. Please I need this sorted out or if it cant be rectified.

    ReplyDelete
    Replies
    1. Dear Customer,

      Network providers stopped accepting messages with phone numbers as the senderID, as many users were using it as a means of impersonation this makes it a violation of our terms and agreement. we published this in our newsletter overtime to customers and now it has been blacklisted for usage.

      Thanks

      Delete
    2. Thanks, I guess that's the con of any system, some people some where would misuse it and it would be easier/cheaper to disable the feature across than monitor the guilty parties.

      Delete
  5. Pla reversemy credit..i sent about 2 messages of over 300 units and d messages were not delivered...

    ReplyDelete
    Replies
    1. Dear Customer,

      Kindly forward your complaints to info@smslive247.com for adequate attention.

      Regards.

      Delete
  6. I can't compose a message or do anything on my account. My account page is showing this message "Please take a moment to verify your phone number. A confirmation code has been sent to your phone number. Please enter this code in the box provided and click SUBMIT". But I didn't receive any code on my phone. Please what will I do? Thanks

    ReplyDelete
  7. Dear Customer,

    Kindly forward your complaints to info@smslive247.com for adequate attention.

    Regards.

    ReplyDelete
  8. Some SMS don't get delivered coz there are some words which you have banned. Kindly post a list of your banned words so that your customers will avoid using them.

    ReplyDelete
  9. Dear Customer,

    Kindly send a mail to info@smslive247.com with your registered Email address to get a list of precautions you need to observe when sending messages.

    Regards,

    ReplyDelete
  10. I write to request for the refund of credit units that was deducted from our credit unit balance last term.
    Some of the bulk sms we sent last term were never delivered. Even some of the bulk sms that we sent with DND_PASS which attract double charges, were never delivered too.
    These sms was sent on 25/1/2018, 2/2/2018, 27/2/2018, 28/2/2018, 1/3/2018, 16/3/2018 and 23/3/2018. Some of the queued bulk sms were charge on Accepted, Expired, Undelivered and Rejected and non was refunded up till now.
    I just made a new payment today and when I login to check my new balance, I noticed that those Accepted, Expired, Undelivered and Rejected messages have not been refunded.
    Please do refund our credit units that was deducted on those messages.
    safewayschool1984@gmail.com
    Thanks!

    ReplyDelete
    Replies
    1. Dear Customer,

      Your account has been credited and you have been refunded with the units charged for the undelivered messages.

      We appreciate your continued patronage and usual cooperation.

      Thank you for choosing smslive247.

      Delete