Thursday, 26 May 2016

SMS delivery curfew on MTN Nigeria

Dear Customers,

Due to MTN Nigeria regulations, we regret to announce that SMS sent to MTN numbers after 7 PM will be delivered the following day from 7 AM.

This development does not apply to other networks, only MTN Nigeria. It has taken effect since on the 20th of May 2016, and has been indicated at the top of the SMSLive247 website. You can be assured that your messages between 7 AM and 7 PM will be submitted almost immediately.

We welcome any enquiries concerning this development, you can reach us via our support line on 08099999247; or mail to info@smslive247.com

Thank you for choosing SMSLIVE247!

115 comments:

  1. I can't compose a message or do anything on my account. My account page is showing this message "Please take a moment to verify your phone number. A confirmation code has been sent to your phone number. Please enter this code in the box provided and click SUBMIT". But I didn't receive any code on my phone. Please what will I do? Thanks

    ReplyDelete
  2. Mtn is really crazy! Thank God I ported two years ago!! I pity those using that armed robber network. Dey r disgusting

    ReplyDelete
  3. Dear Customer,

    We are terribly sorry for the inconvenience you have experienced with regards to verifying your number.

    When you log in to your account.

    A summary of your account information is displayed.

    Please confirm that the mobile number displayed is correct.

    Then click on the VERIFY button in order to receive the code.

    Please send a mail to info@smslive247.com if you experience any further challenge.

    Regards,

    ReplyDelete
    Replies
    1. What is wrong with SMSLive247. i have sent a bulk SMS 2 times and was charged without the messages deliverying. What is wrong? If you cannot deliver then dont Charge me

      Delete
    2. Dear Customer,

      Please forward you registered email address to info@smslive247.com.

      This will enable us investigate.

      Anticipating your reply.

      Regards,

      Delete
    3. My account has that same issue. It's not delivering sms to some numbers.

      Delete
    4. Dear Customer,

      Please forward you registered email address to info@smslive247.com.

      This will enable us investigate.

      Anticipating your reply.

      Regards,

      Delete
  4. That message by 'Anonymou' is same with me with additional problem.

    I verified the same number last week and was able to use it. I was being asked to verify again today and I've tried it without getting any code. This is frustrating.

    Why must verification be more than once? I why can't I get the code AGAIN.

    Please note that this is the same number I've been using for years.

    This kind of frustration would make customers to take their business elsewhere.

    ReplyDelete
  5. This comment has been removed by the author.

    ReplyDelete
  6. Dear Customer,

    We are terribly sorry for the frustration you have experienced.

    This second verification was carried out because the date for the inital verification was not saved.

    Please Log in to your account.

    A summary of your account information is displayed.

    Click on the VERIFY button in order to receive the code.

    Please feel free to mail back if you experience any further challenge.

    Thank you for choosing SMSLive247!

    Regards,

    ReplyDelete
    Replies
    1. I have been waiting for that verification code for weeks & it never comes. I am using the same number I have for years. Why introduce a procedure now which is faulty, yet keeps me from doing anything with my account? This is annoying. I have another SMS service I use and I am thinking I'll leave this service as soon as my credits run out. Over time you have introduced too many annoying restrictions.

      Delete
    2. Dear Customer,

      We are incredibly sorry for the frustration you have experienced.

      Please confirm the mobile number on your account is correct and it is in this format 23480xxxxxxxx.

      To change the phone number, Please Log in to your account.

      A summary of your account information is displayed.

      The Text-box containing the mobile number is editable.

      Erase the number in the text-box and type in the new mobile number in the text-box provided.

      Click on the VERIFY button in order to receive the code.

      Please feel free to mail back if you experience any further challenge.

      Thank you for choosing SMSLive247!

      Regards,

      Delete
    3. Please, I want to change the phone number there and the procedure given isn't working. Please reply soonest. Thanks.

      Delete
    4. This comment has been removed by the author.

      Delete
    5. Dear Customer,

      Once you have been verified, you will be required to verify your phone number after 60 days.

      That is when you can change the mobile number.

      Please feel free to mail back if you require further clarifications.

      Regards,

      Delete
  7. why the verifications please?

    ReplyDelete
    Replies
    1. Dear Customer,

      The verification is carried out in order to ensure the details provided by our customers during registration are still valid.

      We apologise for inconvenice you might have gone through in order to verify your account.

      Regards,

      Delete
  8. Deborah, I want to know why you don't communicate politely on phone? The impression needed to be corrected, irrespective of the person involved.
    Thanks.

    ReplyDelete
    Replies
    1. This comment has been removed by the author.

      Delete
    2. Dear Customer,

      Thank you for notifying us of your complaint. We're sorry that you received service that prompted you to contact us with a complaint, we regret any inconvenience or frustration that your experience has caused you.

      We strive to provide the best possible service, and when you feel that if fails to meet your expectations, it's important for us to know.


      I am currently on leave. Therefore I am not at the office receiving calls. Kindly forward the number you called in order for us to detect the agent whose response was unpleasant.

      Anticipating your reply.

      Regards,

      Delete
  9. Hello,
    How many times will one be required to verify ones number?
    Why all these please? Please put your platform in order.
    What are you people doing on all these MTN anti-competition policies. This must not be allowed to stay

    ReplyDelete
    Replies
    1. Dear Customer,

      The date of the initial verification was not caputured which is why the second verification is being carried out.

      Please note that once you has been verified, you will be required to verify your phone number after 60 days.

      We apologise for the inconvenice.

      Regards,

      Delete
  10. This comment has been removed by the author.

    ReplyDelete
  11. Good a.m Mis Debi dis verification code is giving me a whole lot of headache. the verification send 2 me b4 which i used but is still asking me of another one and I want to send message 2 all the parent 4 PTA meeting. Funny enough i hv delete d 1 sent 2 me b4, so what should I do now, because dis text must all get 2 d parent 2day 7 June 2016 b4 12noon.pls I need your quick response or else i will be query tnks

    ReplyDelete
  12. Dear Customer,

    We are terribly sorry for the hassle you have experienced.

    When you log in to your account.

    A summary of your account information is displayed.

    Please confirm that the mobile number displayed is correct.

    Then click on the VERIFY button in order to receive the code.

    Please send a mail to info@smslive247.com if you experience any further challenge.

    Regards,

    ReplyDelete
  13. Hello,

    Which format(s) of inputting recipients phone numbers is admissible? 08012345678? +2348012345678? 2348012345678? 8012345678?

    ReplyDelete
  14. Dear Customer,

    The recipient's number should be typed any of the following format:

    23480333....
    0804567.....
    806788.....

    The numbers should be separated with a comma if they are arranged horizontally (2348044444444,23470233333333, or 0804555555555,0803445778888)and if arranged vertically, the numbers should be separated by pressing the Enter key after typing each number.

    23480444444444
    23470233333333
    23480455555555.

    Please feel free to revert if you need further assistance.

    Regards,

    ReplyDelete
  15. does your sms go to international numbers

    ReplyDelete
  16. Dear Customer,

    Our platform submits messages to international networks.

    When sending messages to international numbers, you need the country code and the phone number.

    Please don't add the plus sign (+).

    Kindly click on the "Coverage" link at the bottom of our page to view the countries, supported networks and charges for each on our platform.

    Please don't hesitate to revert for further information.

    Regards,

    ReplyDelete
  17. Deborah, I have been trying to verify my number since yesterday and no code has been sent to me. Your phone number is not connecting. Please help as I need to send out messages urgently.

    ReplyDelete
  18. Dear Customer,

    We are incredibly sorry for the inconvenience you have experienced with regards to verifying your number.

    There is a curfew as displayed at the top of our website with regards to messages sent to MTN.

    Perhaps that is why you did not receive the code as at the time you clicked on the verify button.

    Kindly log in to your account, confirm that the mobile number displayed is correct, and click on the verify button in order to receive the code.

    Please mail back if you require further assistance.

    Regards,

    ReplyDelete
  19. Good p.m miss Debi I actually try d verification code with a friend phone no and it was successful but d issue now is how do i revert it back 2 my phone no. God bless u ppl 4 all your effort.

    ReplyDelete
    Replies
    1. Dear Customer,

      Once you has been verified, you will be required to verify your phone number after 60 days.

      That is when you can change the mobile number.

      Please feel free to mail back if you require further clarifications.

      Regards,

      Delete
  20. Please remove this advert immediately. It's obstructing the top where the login details are. Thanks

    ReplyDelete
    Replies
    1. Dear Customer,

      Kindly make use of another Web browser on your phone.

      And If the problem still persist, please use a computer.

      Regards,

      Delete
  21. This comment has been removed by the author.

    ReplyDelete
  22. You guys are frustrating a lot.. even your info@smslive.com isn't available... y.. I can't verify and can't still mail you.. too bad

    ReplyDelete
    Replies
    1. Dear Customer,

      We are terribly sorry for the hassle you have experienced.

      When you log in to your account.

      A summary of your account information is displayed.

      Please confirm that the mobile number displayed is correct.

      Then click on the VERIFY button in order to receive the code.

      Please our Email address is info@smslive247.com.
      Feel free to mail us if you encounter any further challenge.

      Regards,

      Delete
  23. Verification code not received

    ReplyDelete
    Replies
    1. This comment has been removed by the author.

      Delete
    2. Dear Customer,

      We are terribly sorry for the hassle you have experienced with regards to verifying your number.

      If you are using an MTN line, the verification can only be completed between 7AM-7PM because of the restriction from the network.

      Please confirm that the mobile number displayed is correct.

      Click on the VERIFY button again in order to receive the code.

      Once you receive the code, type it in text-box provided.

      Note that the code expires within 20 minutes.

      We appreciate your cooperation.

      Feel free to mail back if you experience any further challenge.

      Regards,

      Delete
  24. Same as other people's complaints I can't access my sms, I had click on the verification button but no sms was sent to my number for verification, please kindly assist I need to send sms urgently,this Ramadan period. My MTN number is correct thank you

    ReplyDelete
  25. Dear Customer,

    We are terribly sorry for the inconvenience you have experienced with regards to verifying your number.

    The delay in delivery was due the restriction placed by MTN nigeria stating that SMS sent to MTN numbers after 7 PM will be delivered the next day from 7 AM.

    Please click on the VERIFY button again in order to receive the code.


    Note that the code expires within 20 minutes.

    Feel free to mail back if you experience any further challenge.

    Regards,

    ReplyDelete
  26. Both the SMSLIVE247 is not also useful again too because i can't imagine verification code sent to someone at night only for him to wait till 8am for the code to do the sms verification

    ReplyDelete
    Replies
    1. Dear Customer,

      We are terribly sorry for the inconvenience you have experienced with regards to verifying your number.

      The delay in delivery was perhaps due the restriction placed by MTN nigeria stating that SMS sent to MTN numbers after 7 PM will be delivered the next day from 7 AM.

      When you log in to your account.

      A summary of your account information is displayed.

      Click on the VERIFY button in order to receive the code.

      Once you receive the code, type it in text-box provided.

      Note that the code expires within 20 minutes.

      Feel free to mail back if you experience any further challenge.

      Regards,

      Delete
  27. the verifty button sms is not working ooo am trying to verifty my account but is not going throught pls what should i do cos i need it badly

    ReplyDelete
    Replies
    1. Dear Customer,

      We are terribly sorry for the hassle you have experienced with regards to verifying your number.

      When you log in to your account.

      A summary of your account information is displayed.

      Please confirm that the mobile number displayed is correct.

      Click on the VERIFY button in order to receive the code.

      Once you receive the code, type it in text-box provided.

      Note that the code expires within 20 minutes.

      Feel free to mail back if you experience any further challenge.

      Regards,

      Delete
  28. Please do something about this verification, it's really disturbing. Can't access my account noww that I need to send sms. Sent you a mail no response, please what's happening?
    info@smslive247.com

    ReplyDelete
    Replies
    1. Dear Customer,

      Forgive the tardy reply.

      Our system shows that your account has been successfully verified.

      You do not have to verify your phone number again until after 60 days.

      Thank you for choosing smslive247!

      Delete
  29. Verification code not received since yesterday... Repeated this morning without success.
    What is happening?

    ReplyDelete
    Replies
    1. Dear Customer,

      We sincerely apologise for any inconvenience you have experienced with regards to verifying your mobile number.

      When you log in to your account.

      A summary of your account information is displayed.

      Please confirm that the mobile number displayed is correct.

      Click on the VERIFY button in order to receive the code.

      Once you receive the code, type it in text-box provided.

      Note that the code expires within 20 minutes.

      Feel free to mail back if you experience any further challenge.

      Regards,

      Delete
  30. This comment has been removed by the author.

    ReplyDelete
  31. All the SMS I sent within the last seven days were not delivered to the MTN numbers. Only GLO numbers received the SMS. Please note that I sent all the SMS between the hours of 3pm - 5pm. Please help.

    ReplyDelete
  32. Dear Customer,

    Please forward your Email Address and the Sender ID of the SMS to info@smslive247.com.

    This enable us decipher the issue with SMS sent.

    Regards,

    ReplyDelete
  33. I have been trying to verify my account but im not receiving the verify code. It's already past 7am. You guys should fix this abeg. It's frustrating

    ReplyDelete
  34. Dear Customer,

    Please if you are still experiencing issues verifying your mobile number, send a mail with your registered Email to info@smslive247.com.

    We apologise for the inconvenience.

    Regards,

    ReplyDelete
  35. I programmed a message to deliver by 12noon today 17.06.2016 but its yet to deliver and my account has already been debited. Its important the recipients get the message ASAP. What do I do now?

    Thank you.

    ReplyDelete
    Replies
    1. Dear Customer,

      Please forgive the tardy reply.

      Kindly forward your Email Address to info@smslive247.com.

      Awaiting your mail.

      Regards,

      Delete
  36. I've been trying to log in since yesterday but could not. What's the problem? It's really frustrating considering the fact that the message is urgent.

    ReplyDelete
  37. Dear Customer,

    please what is the error message displayed when you trying loging in?

    Anticipating your reply.

    Regards,

    ReplyDelete
  38. hi Debby, kindly ensure u give me reasons why my msges showed rejected and debited by your application? its totally not cool. i sent the msg around 6pm today Saturday 25th June. so wat and how do u handle and refund my sms pls. my mail address is luskokogee@yahoo.com and details of my client numbers werent only MTN. other network are also included in the recipient. thanks

    ReplyDelete
    Replies
    1. Dear Customer,
      We are terribly sorry for the inconvenience caused by this occurrence which was due to a server glitch.

      The problem has been resolved and your account has been refunded.

      Please accept our sincere apologies.

      Thank you for using smslive247!

      Regards,

      Delete
  39. I will sincerely suggest you kindly review your phone number verification policy or work at its efficiency. It is neither working or assisting us in any way to achieve the object or using your services, please.

    ReplyDelete
    Replies
    1. Dear Customer,

      We are terribly sorry for the inconvenience you have experienced with regards to verifying your number.

      When you log in to your account.

      A summary of your account information is displayed.

      Please confirm that the mobile number displayed is correct.

      Then click on the VERIFY button in order to receive the code.

      Please send a mail to info@smslive247.com if you experience any further challenge.

      Regards,

      Delete
  40. This comment has been removed by the author.

    ReplyDelete
  41. Text messages to MTN are NOT delivered again. Not about the curfew. It moves from Accepted to Expired!! Please address this issue. Am just losing credit for undelivered messages.

    ReplyDelete
  42. Dear Customer,

    please forward your Email Address to info@smslive247.com.

    This will enable us investigate.

    Anticipating your mail.

    Regards,

    ReplyDelete
  43. Hello my sister, Please what is really wrong? You people asked me to verify that you have sent a cod but I did not receive any. This may discourage people please. Thanks for your anticipated prompt response

    ReplyDelete
    Replies
    1. Dear Customer,

      We are terribly sorry for the inconvenience you have experienced with regards to verifying your number.

      The delay in delivery was due the restriction placed by MTN nigeria stating that SMS sent to MTN numbers after 7 PM will be delivered the next day from 7 AM.

      When you log in to your account.

      A summary of your account information is displayed.

      Please confirm that the mobile number displayed is correct.

      Click on the VERIFY button in order to receive the code.

      Once you receive the code, type it in text-box provided.

      Note that the code expires within 20 minutes.

      Feel free to mail back if you experience any further challenge.

      Regards,

      Delete
  44. helo, sms sent after 7pm dont get delivered at 7am the next day as promised, it takes several hours after 7am, why? this is too bad pls.

    ReplyDelete
  45. i had to resend the sms again this morning because its urgent. pls i need a refund of my sms that was not sent this morning after 7am. my email is ebidouacademy1@gmail.com

    ReplyDelete
  46. i need my sms units back pls, this is so unfair, i sent messages and till 8am it was still not delivered after a promise of delivering it the next day at 7am. the message was very urgent so i had to send again. i got just the ones i sent again this morning at 8am, the ones i sent last night is still yet to come in and its past 8am. PLEASE I DO NEED MY SMS BACK PLS. 08034486506. ebidouacademy1@gmail.com , asenereconsultingfirm@gmail.com

    ReplyDelete
  47. I sent sms to other networks including mtn but to my surprise, the messages were not received by mtn subscribers. Kindly bail out urgently.

    ReplyDelete
  48. I have been trying to buy sms using my debit card but its bring out a message that "my transaction could not be authorised" please i need your help.

    ReplyDelete
  49. Yemi(dsn932@hotmail.co.uk)13 July 2016 at 07:13

    Good morning, I had to send a very urgent message this morning at about 5:47am, kindly assist so that the MTN Numbers will begin to get their messages from this moment. Kindly assist as this is urgent. I needs to be delivered before 8am today, 13th July 2016.
    my account detail is : dsn932@hotmail.co.uk

    Many thanks

    ReplyDelete
  50. Thanks for all your services. I have been enjoying every bit of it since 2009. Both recharging ans sending of SMS are exceptional. Keep it up

    ReplyDelete
  51. I know about this: ue to MTN Nigeria regulations, we regret to announce that SMS sent to MTN numbers after 7 PM will be delivered the following day from 7 AM.

    This development does not apply to other networks, only MTN Nigeria. It has taken effect since on the 20th of May 2016, and has been indicated at the top of the SMSLive247 website. You can be assured that your messages between 7 AM and 7 PM will be submitted almost immediately.

    my complain is pls re-credit my account with the unit you charge me, you did not send my SMS i sent pass 7 PM, i have to resend it this morning

    ReplyDelete
    Replies
    1. Dear Customer,

      The message was sent out. Kindly check your delivery report to confirm.

      Hopefully this helps, let us know in case of any additional inquiry.
      Kind regards,

      Delete
  52. Good Day,
    Pls since yesterday i can not send Messages to some MTN numbers and it seems random as it affect some 0806, 0803, 0703 0706 numbers. I always get a REJECTED report while it successfully sends to some other MTN numbers, I have tried 3 times to send to the numbers with no luck

    ReplyDelete
    Replies
    1. Dear Customer,

      The rejected MTN numbers are on MTN DND list. Those numbers will receive only bank alerts and phone to phone SMS. They will not receive bulk sms messages (unsolicited msgs). It was implemented last week.The owner of the number the has to call them to agree they want to be receiving unsolicited messages.

      Hope this helps, we remain at your disposal if you require further assistance.

      Regards,

      Delete
    2. Ok then. Thanks for this information.

      Delete
  53. Really on this platform I noticed late delivery of message sent, at times messages don't even get to the destination. It has really been frustrating using this platform.

    ReplyDelete
  54. Dear Customer,

    We are incredibly sorry for your experience.

    MTN Nigeria experience technical issues over the weekend which resulted in delay in delivery.

    The problem has been resolved. Messages are currently delivering at standard marks.

    Hope this helps, we remain at disposal if you require further assistance.

    Kind Regards,

    ReplyDelete
  55. I noticed all messages that was sent to all mtn numbers through SMS247live Api shows {ok:6557745} but this messages never deliver to its destination. and and i recently bought 40000 unit, this is the API i am using for NBA Annual Conference Registration to send sms upon registration completed. now most lawyers are complaining they are not getting sms. whats going to happen?

    ReplyDelete
    Replies
    1. Dear Customer,

      Please forward your registered Email Address to info@smslive247.com.

      This will enable us pinpoint the issue.

      Anticipating your mail.

      Regards,

      Delete
  56. Dear Deborah, I subscribed to certain units of Bulk-SMS, my account wasn't credited, kindly assist.

    ReplyDelete
  57. Dear Deborah, I subscribed to certain units of SMS, account wasn't credited, kindly assist ASAP.

    ReplyDelete
    Replies
    1. Dear Customer,

      Please forgive the tardy reply.

      If you account has not been credited, please forward the details of your payment to info@smslive247.com.

      Hope this helps, we remain at disposal if you require further assistance.

      Kind Regards,

      Delete
  58. please at the moment my partners complain about not getting the full message .
    their report is that the message delivered in part or half as they find it difficult to get the full details of the message .
    this is becoming a challenge as this platform does not send message to my own personal line even to monitor the message .please what is the solution to this issues and the part delivery of the message ?

    ReplyDelete
    Replies
    1. Dear Customer,

      Please forward you registered email address to info@smslive247.com.

      This will enable us investigate.

      Anticipating your mail.

      Regards,

      Delete
  59. all messages i have been sending since yesterday nite has not been going even till this morning pls why. you guys are no longer reliable. why naaaa

    ReplyDelete
    Replies
    1. Dear Customer,

      Please forward you registered email address to info@smslive247.com.

      This will enable us investigate.

      Anticipating your mail.

      Regards,

      Delete
  60. The SMS don't get delivered even after 7am. Usually it is from 8am (even this is on a lucky day). Could you explain this added delay?

    ReplyDelete
    Replies
    1. Dear Customer,

      The delay in delivery is due to the accumulated messages from the previous day.

      Hope this helps, if you require further clarifications don't hesistate to revert.

      Regards,

      Delete
  61. my msg's were not delivered I was charged I noticed they are mtn lines 3 days from when I am sending this msg won't they be replied

    ReplyDelete
    Replies
    1. Dear Customer,
      The MTN numbers are on MTN DND (DO-NOT-DISTURB) list. Numbers on DND will only receive bank alert and phone to phone SMS until the owner(s) of the number(s) contact MTN to resolve it.

      Hope this helps, we remain at your disposal if you need further assistance.

      Regards,

      Delete
  62. Pls how can one pay from First bank Mobile app and how?

    ReplyDelete
    Replies
    1. Dear Customer,

      You use your mobile APP to transfer into any of our bank accounts.

      Click on the link below to view our account details:

      http://portal.smslive247.com/public/buy_sms.aspx

      Hope this helps, we remain at your disposal if you need further assistance.

      Regards,

      Delete
  63. I have recently observed that more often than not, MTN nos don't get to receive the message I send.
    Delivery report will indicate "Rejected", where as the SMS units would have been deducted without reversals.
    I can reliably inform you that I have lost over 300 units(summation from different accounts) due to these recent anormalies.
    Somebody please help before I change my mind before the end of today.
    The failure rate is fast becoming unbearable. Porting is seriously on my mind.

    ReplyDelete
    Replies
    1. Dear Customer,

      The rejected MTN numbers are on MTN NG DND (DO-NOT-DISTURB) list.

      Numbers on DND can only receive bank alert and phone to phone SMS.

      The owners of such numbers are advised to contact MTN if they want their number to be removed from the DND list in order to be able to receive bulk SMS.

      To confirm if an MTN number is on DND, send STATUS to 2442.

      Hope this helps, we remain at your disposal if you require further assistance or clarifications.

      Kind Regards

      Delete
  64. Urgent pls i sent an sms to 52 numbers with sender ID )Mbieri Rd" pls it is yet to submit n the customer is kind of in a hurry pls do something ASAP
    skybell.computerservices2013@gmail.com

    ReplyDelete
    Replies
    1. Dear Customer,

      Your message has been sent out. Kindly check your delivery report to confirm.

      Note: Some of your contacts are on MTN NG DND (DO-NOT-DISTURB) list.

      Numbers on DND can only receive bank alert and phone to phone SMS.

      The owners of such numbers are advised to contact MTN if they want their number to be removed from the DND list in order to be able to receive bulk SMS.

      To confirm if an MTN number is on DND, send STATUS to 2442.

      Hope this helps, we remain at your disposal if you require further assistance or clarifications.

      Kind Regards

      Delete
  65. Hello SMSlive247

    I dont understand what is going on now....

    I send message to some MTN number in the normal time around 8am in the morning, even another message around 4pm on sunday.. but never deliver and the mtn line is with me.

    Please need to be verified and refund my unit charged.... thanks!

    Email: gabriel.kayc@yahoo.com


    Regards!
    Gabriel

    ReplyDelete
    Replies
    1. Dear Customer,

      The rejected MTN numbers are on MTN NG DND (DO-NOT-DISTURB) list.

      Numbers on DND can only receive bank alert and phone to phone SMS.

      The owners of such numbers are advised to send ALLOW TO 2442 if they want their number to be removed from the DND list in order to be able to receive bulk SMS.

      To confirm if an MTN number is on DND, send STATUS to 2442.

      Hope this helps, we remain at your disposal if you require further assistance or clarifications.

      Kind Regards,

      Delete
  66. Good day to you
    At about 6pm on the 21st of July 2016 I used my account f4folu@yahoo.com on SMS live 247 to send 505 SMSs. Within a few seconds I received an email and a text message telling me that 504 messages were submitted and 1 message failed and I was subsequently charged for 504messages.

    I decided to check the delivery report of the messages when several of the people I sent the SMS to expressed to me that they never received any message and i was shocked to discover the following statistics:

    DELIVRD 282
    ACCEPTD 0
    EXPIRED 21
    UNDELIV 8
    REJECTD 193
    TOTAL 504
    TOTAL CREDITS 504ç

    This stats reveal that 38% of my messages were immediately rejected (whatever that means) and not delivered and yet I was charged for it!

    This made me to go back and check the delivery status of my messages so far and I was shocked and angry at what i saw.

    Another example:

    DELIVRD 33
    ACCEPTD 0
    EXPIRED 0
    UNDELIV 0
    REJECTD 24
    TOTAL 57
    TOTAL CREDITS 57ç

    Here 42% of my messages were rejected (whatever that means) and despite that I was charged for all.

    I will not further bore you with other examples but I must also state that I have noticed that the issues started in my own case sometimes after 7th of July as I noticed that I sent 120 messages on the 7th with only one rejected but however sent another 120 to the same numbers on the 12th and this time around 44 messages were rejected.

    Please kindly explain to me
    1. What "rejected" means.
    2. More importantly why I should continue to use smslive247 when an average of 38% of messages I am charged for will not get to the people to which I sent the messages.

    Kindly treat as urgent.
    Thank you.

    Your client,
    Dr Ekundare Folu
    f4folu@yahoo.com
    08033775177

    ReplyDelete
  67. Dear Customer,

    The rejected MTN numbers are on MTN NG DND (DO-NOT-DISTURB) list.

    Numbers on DND can only receive bank alert and phone to phone SMS.

    The owners of such numbers are advised to send ALLOW TO 2442 if they want their number to be removed from the DND list in order to be able to receive bulk SMS.

    To confirm if an MTN number is on DND, send STATUS to 2442.

    Hope this helps, we remain at your disposal if you require further assistance or clarifications.

    Kind Regards,

    ReplyDelete
    Replies
    1. Thank you for your response. However you answered my 1st question but not my 2nd.
      Also why should I be charged for messages that are not delivered? If the messages do not get to their destination why should I be charged? Please respond.
      Ekundare Folu

      Delete
    2. Dear Customer,

      please forgive the tardy reply.

      At iDevWorks Technologies, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable circumstances happen.

      The delivery issue you experineced was due to DND implementation from MTN NG not from SMSLive247.

      And you were charged because the networks charge us for all submissions regardless of the status and we expend more resources in handling failed messages as we re-try sending these messages to the network before reporting it as a failed message.

      We take this opportunity to thank you for your feedback which allows us to serve you and other customers better.

      We value your business and hope to retain you as a customer for many years to come.

      Please always share your feedback with us; this is how we keep learning and improving.

      Best Regards,

      Delete
  68. Hi. I made a payment of N1000 in UBA on 08/06/16 but a slight error in my email address was later noticed. Instead of my regular email address "maobison02@yahoo.com" it was "maobisono2@yahoo.com". Please, help me to confirm and credit my account.

    ReplyDelete
  69. Dear Customer,

    A review of your account reveals that your account was credited on the said date with the payment.

    Kindly log in to your account and click on 'Buy SMS' to view your transaction history.

    Feel free to revert if you require further assistance.

    Regards,

    ReplyDelete
  70. DEAR SMSLIVE247 MY BULK SMS TO MTN NUMBERS NO LONGER DELIVERS, OTHER BULK SMS PLATFORMS DELIVERS THEIRS. I MIGHT BE FORCED TO JOIN THEM IF NOTHING IS DONE AS SOON AS POSSIBLE.

    ReplyDelete
  71. This website really has all the info I wanted about this subject and didn't know who to ask.

    ReplyDelete
    Replies
    1. Kindly send a mail to info@smslive247.com for assistance or call 08096504224, 08099999247 from Mondays - Friday 8:30am to 5pm or 08178053117 on weekends, nights ad public holidays for swift assistance.

      thank you.

      Delete
  72. Good morning,
    can you tell me what to be done, many of my clients using mtn lines are not receiving bulk sms. I need a way out on this. Thanks

    ReplyDelete
    Replies
    1. Hello Hamzat,

      The people are not receiving the message because the are active on DND.

      Kindly follow this link below to learn more about DND:

      https://idevworks.blogspot.com.ng/2016/07/about-new-do-not-disturb-policy.html

      Thank you.

      Delete