Friday, 18 March 2016

New Price Changes on MTN Nigeria

Dear Customers,

We are contacting you to inform you that MTN Nigeria has recently increased the messaging prices for the bulk messaging service by 40 Kobo. This price increase affects the whole Nigerian market. While we are still studying the situation and trying to negotiate a better deal for our customers, we will immediately need to review our prices according to the new MTN pricing.

This change will be commencing on the 23rd of March, 2016 and our price list will be adjusted accordingly as shown below:

100 - 4,999               ₦ 2.25
5,000 - 9,999 ₦ 2.15
10,000 - 49,999 ₦ 2.05
50,000 - 99,999 ₦ 1.95
100,000 - 499,999 ₦ 1.85
500,000 - 999,999 ₦ 1.75
1,000,000 +                ₦ 1.65

We assure you that this new pricing will not in any way affect the quality of our services. Our business will continue to provide the same high level of quality products and services on which we have built our reputation, and this change will not affect our company policy or manner of conducting business.

We are available at any time for whatever questions you may have regarding this development.

Thank you for understanding and your patience.

142 comments:

  1. Thanks alot for all your good works, what if i have have bought units before this increase?

    ReplyDelete
    Replies
    1. Dear Customer,

      It does not affect the units you already have, it will only take effect from your new purchase.

      Thank you.

      Delete
    2. How can we buy your units? Can we pay from our telephone credit balances? And what is the Procedure?
      Thanks
      Royal VOYAGE

      Delete
  2. Na wa oooooooohhhh, This CHANGE is changing everything in Nigeria now.

    ReplyDelete
  3. Na so everything just they change from Negative to Negative everyday.

    ReplyDelete
  4. Dear Customer,

    We don to accept Recharge card/Airtime. Please read through our previous post on this blog to get all modes of payment supported.

    Thank you.

    ReplyDelete
  5. hello
    is the price increase for MTN numbers only?

    ReplyDelete
    Replies
    1. Dear Customer,

      The price increase affects all networks as MTN carries 90% of the traffic.

      Thank you.

      Delete
    2. We may be forced to change to other
      cheaper but equally efficient service providers.

      Delete
  6. Thanks for the info. You are the best always.

    ReplyDelete
  7. If i pay today 22nd march does it affect my sms unit when i send from 23rd march

    ReplyDelete
    Replies
    1. Dear Customer,

      It does not affect the units you had already, it only affect you new purchase.

      Thank you

      Delete
  8. Will this not make us park out of bulk messages?

    ReplyDelete
  9. I do not have any issue with the increment of price as long as your services keep improving to the best. However, i may want to use this medium to ask that you increase the character length of the Sender Name to accommodate longer words.

    Thank you

    ReplyDelete
    Replies
    1. I think i also concur with You. There is need to increase the number character of the sender name

      Delete
  10. I don't see MTN increasing any prize, but even if MTN increased their prizes, we're already paying hugely. So increasing your prizes will not help the issue instead it will bring low patronage from customers and will be WICKED on customers because MTN to MTN SMS is just #2 on our phones.

    Here we're buying in bulk, the prize should rather reduce instead of increasing.

    ReplyDelete
    Replies
    1. Dear Chizhim,

      The increase is affecting everyone not just Smslive, we hope it will be reduced soon. You will be notified as soon as it is.

      Thank you.

      Delete
  11. Thanks i have being trying to purchase sms online for about a week now not geting through what do i do please

    ReplyDelete
    Replies
    1. This comment has been removed by a blog administrator.

      Delete
  12. am trying to use my ATM to recharge my account but its no going. pls. wat can i do cause i need it urgently now!

    ReplyDelete
  13. I can recharge my account with my Master card. pls any solution?

    ReplyDelete
    Replies
    1. Dear Customer,

      Please make use of our other modes of payments or try again later.

      Thank you

      Delete
    2. This new price is somehow too high.

      Delete
  14. If MTN like,let them change their price to #10/unit. They are looking for money to pay the NCC fine.Wicked expatriate company

    ReplyDelete
  15. How can we get bonus for sms purchase

    ReplyDelete
    Replies
    1. Dear Customer,

      We are not on promo now, you will be notified as soon as we are.

      Thank you.

      Delete
  16. How much will be the new charge per page/number

    ReplyDelete
    Replies
    1. Dear Customer,

      We charge 1 unit per page on local contacts. Foreign contacts attracts from 3 - 12 units depending on the country and network.

      Thank you

      Delete
  17. Hope you guys gonna reduce it once their is reduction from mtn...

    ReplyDelete
  18. Kindly consider your decision coz the cheaper it is for us the more enticing it will be for our customers and the better it is for u. however it does not make sense to send anything above 3.00 when i can do 2.00 and send 200 sms via my phone.condition your platform to charge MTN numbers as high as necessary and let other be.

    ReplyDelete
    Replies
    1. Dear Customer,

      Your suggestion is noted and would be presented to the management.

      Thank you.

      Delete
  19. I thought customers needed to have been informed earlier than this. a month notice would have served us right but passing the information to your customer at the point of subscription doesn't seem to show that your organization has the right and love of us your customers at heart.\
    stay blessed

    ReplyDelete
    Replies
    1. Dear Customer,

      We apologize for the inconvenience experienced. We received few hours notification from the provider itself but decided to give our customers grace of 2 weeks to be able to adjust as we know this may affect our dear loyal customers. We have bore the loses incurred up until now. Please try and understand our situation right now.

      Thank you.

      Delete
  20. I think it would have been better we had been informed earlier, at least 30 days grace period. I feel our consumer rights are not protected.

    ReplyDelete
  21. Increase in price should also bring about increase in good services please. Regards

    ReplyDelete
    Replies
    1. Dear SRA,

      We are committed to serving you better. We are equally opened to suggestions on how to improve the quality of our service.

      Best regards

      Delete
  22. It's alright. We trust God for a positive change in our economy. I must commend your quality services. Keep it up!

    ReplyDelete
  23. Good day Madam Deborah. You said MTN added 40kobo to their tariff but I sent sms via my phone MTN To MTN, I was charged only N2 per sms. So where is the 40kobo you talked about?

    ReplyDelete
    Replies
    1. Dear Amenboy,

      Thank you for your comment, Smslive247 provides bulksms service and it is the bulksms that we have told you that MTN increased its tariff. we are not pleased with the increment either it is a situation beyond our control.

      We regret any inconvenience this may cause.

      Thank you for your understanding.

      Delete
  24. greetings I noticed I can not send sms using my number as the senders ID.. I used to before now. seem like I can only use Alphabets . please look into It and help make sure that policy is changed back to the way it was . or give us a good reason why it had to be changed.. thank You

    ReplyDelete
    Replies
    1. Dear Zee,

      The policy was implemented by the network providers as many users were using the medium to impersonate and has caused the providers a great fortune.
      You will be notified as soon as the feature is restored.

      Thank you.

      Delete
  25. Good morning,

    At least i know an SMS outfit that still charges N1.70k per sms, why is ours different?

    ReplyDelete
    Replies
    1. Dear Customer,

      There is a scaling on our price list, the quantity you buy determines how much you will buy it, also the quality of our service can not be compared with those that claimed to be what they are not. We would not compromise the quality for anything.

      Best Regards

      Delete
  26. I hv been a user of smslive for over 2 yrs now, i hv never received any bonus of units, pls do promos regularly to reward ur customers. Thanks

    ReplyDelete
    Replies
    1. Dear Customer,

      You will be notified as soon as we are on promo.

      Thank you

      Delete
  27. Buying my sms unit, how many units does my N1000 give me?

    ReplyDelete
    Replies
    1. Dear Daniel,

      1000 units will give you 444 sms units.

      Thank you

      Delete
  28. What can we do to push MTN out of this country. They are using us to enrich their pockets and that of NCC. Am yet to see a country as heartless as this country when customers and consumers bear a greater brunt of the economic woes caused by the govt and cheating expatriates like...MTN and co. Milking us everyday from their callertunez which u didnt sunscribe to their internet and even local calls fees. And NCC is soo unconcerned cos they are a bunch of corrupt people just that the ones representing consumers on power issues..NERC or whatever they call themselves...bunch of corrupting agents of negative change. I rest my case

    ReplyDelete
  29. WHY THE DRASTIC INCREASE. WHY NOT MAKE APPLICABLE TO ONLY MTN SUBSCRIBERS?

    ReplyDelete
    Replies
    1. Dear Customer,

      The price increase affects all networks as MTN carries 90% of the traffic, we have increased the tariff by 30k instead of the 40k that MTN added.

      Thank you.

      Delete
  30. Change in Nigeria is changing every thing. Well, you guys remains unbeatable, so far....it will only work towards enjoying the services you provided before, I will gladly oblige.
    Thanks.

    ReplyDelete
    Replies
    1. Thank you John, we are still opened to any suggestion on how to serve you better.

      Delete
  31. We need to welcome this new price update but not at this time coz it will effect our last purchase

    ReplyDelete
    Replies
    1. Dear Customer,

      Kindly send the details of your payment to info@smsliive247.com so that you can be credited.

      Thank you

      Delete
  32. Over 2 weeks now and you guys have not resolve my reseller store problem..

    ReplyDelete
    Replies
    1. Dear Customer,

      Kindly send your details to info@smslive247 we will look into it and fix immediately.

      Thank you.

      Delete
  33. Pls I want to suggest you look into the issue of numeric sender ID because adding the number on the message section reduces the number of text one can send. Try and tire each account to the users number alone and still allow for Alphabetic Sender ID

    ReplyDelete
    Replies
    1. Dear Customer,

      This is a restriction from the network provider it is not from Smslive247.

      Thank you

      Delete
  34. Hello pls is it possible to buy credits with my GT master card? though I had used it once, can I can continue using it and I will be getting quick response from your server?

    ReplyDelete
    Replies
    1. Dear Customer,

      You can continue, the platform is efficient and reliable.

      Should in case you did not receive your value immediately kindly call our support lines 0809999247 or 08096504224, it will be rectified immediately.

      Thank you

      Delete
  35. Hi...
    I can't buy credit via your website. it is displaying return to Marchant site all the time. kindly find succor to this. Thanks

    ReplyDelete
    Replies
    1. Dear Customer,

      Please change the browser to another one it will work.

      Thank you.

      Delete
  36. It's true that there may be change in MTN prices. But I have a few concern which you have really ignored
    1. If on my mobile phone I can send SMS between MTN numbers at #2, we do we then have to pay more on a bulk messaging service. I am still trying to scope out some sense off that so please you explanation will be helpful.

    2. As a programmer I know the right thing would be to set and exception in your system for MTN numbers, why isn't this your option rather than bill customers unjustifiably across the board?

    ReplyDelete
    Replies
    1. Dear Jeff,

      MTN to MTN text messages is N4 per page, not N2 aside that the increment affected us because we are bulksms provider and not mobile phone airtime retailer.

      Rewriting a code to charge MTN numbers differently will be cumbersome, that is why we have decided to increase by 30k instead of the 40k MTN added.

      Thank you for your understanding.

      Best regards

      Delete
  37. Deby, I am enjoying the service. The API are good. Keep it up. As for the price increase, everyone will enjoy the change as well, it will circulate.

    ReplyDelete
  38. hello i am having problem accessing my reseller account, is not login at all whats wrong

    ReplyDelete
    Replies
    1. Dear Customer,

      Kindly send the details to info@smslive247.com.

      We will look into the issue ASAP.

      Thank you

      Delete
  39. Is it possible for you to increase the sender's ID to atleast 15 letters? I'm having some challenge with that. Thank You

    ReplyDelete
    Replies
    1. Dear Customer,

      The restriction on the SenderID is a limitation on technology, even when you insert more than 11 characters in your setting, it would not display more that 11 on the recipients' phones.

      This is not controlled by Smslivee247

      Delete
  40. Please, why are messages sent not delivering to all my MTN numbers? This is the second time I'm noticing this since you announced this price change. Does it mean that my former units can no longer work for MTN numbers?

    ReplyDelete
    Replies
    1. Dear Customer,

      Please give us your email address on our platform for further investigation on your complaints.

      Thank you.

      Delete
  41. This comment has been removed by a blog administrator.

    ReplyDelete
  42. with your new price now, how many unit will #1,ooo buy

    ReplyDelete
    Replies
    1. Dear Olajide,

      It will give you 444 sms units.

      Thank you.

      Delete
  43. Replies
    1. Dear Customer,

      Kindly provide the details of the payment so as to expedite actions.

      REgards

      Delete
  44. your service always omit special character i.e apostrophe (')in a message content these days, why?

    ReplyDelete
  45. I have been a loyal customer for more than three years now, and in all these years, i have discovered that all messages sent to GLO network hardly gets delivered even though the cost is taken, yet no remedy from year to year. You guys should do something about it pls

    ReplyDelete
  46. Dear Customer,

    Kindly give us your email address for further investigation.

    Thank you.

    ReplyDelete
  47. HI Deborah, i was charged for a message that was not delivered on easter sunday, it was sent to a hundred and sixty two contacts, pls i would be greatful if you investigate this and recredit my account. my email is - itswisdomseeker@yahoo.com

    ReplyDelete
  48. Dear Customer,

    The message was not delivered because of the senderID 'NwadaNdokwa'. Please desist from using such IDs in the future.

    Thank you.

    ReplyDelete
  49. Which characters are allowed in the senderID? Example Alphanumeric such Edu01, Bola247 and symbols such as & $ @ etc. Thank you

    ReplyDelete
    Replies
    1. Hello Ifeanyi,

      Non of these is acceptable as SenderID. Please always use plain alphabet, mixing alphabets with numbers or special characters would hinder the message from delivering.

      Thank you.

      Delete
  50. good afternoon i've been sending message to you for about three days now, but now reply.
    I send a message since sunday and monday but not delievered saying message rejected. about 110 sms were rejected and my units deducted.
    urgently ats on this and rectifyed my accounts asap.

    my e-mail: engineerboat@yahoo.com

    ReplyDelete
    Replies
    1. Dear Customer,

      Many apologies for the inconvenience, your account has been refunded with the affected units.

      Please always direct for complaints to info@smslive247.com for adequate attention and swift response.

      Best regards.

      Delete
  51. Hello Deborah
    Kindly assist. I have tried sending a 1-page sms to some numbers but the message was not delivered over 60 of the mobile numbers and my credits have been deducted.
    I need either the message delivered immediately or my credits returned ASAP. And if SMSLive247.com has network issues it should let the customers instead of holding us to ransom. I await your response soon.
    austineokpe@yahoo.com

    ReplyDelete
    Replies
    1. Dear Customer,

      A review of your account shows that your messages are delivered successfully.

      Please login to confirm.

      Thank you

      Delete
  52. Can you tell me what is wrong with my account.such that whenever I send SMS,you deduct units of total number but all will not delivered.my e-mail: sammuelbasil@yahoo.com
    thank you

    ReplyDelete
    Replies
    1. Dear Samuel,

      Kindly contact our support desk on 08099999247 or info@smslive247.com for clarifications on this complaint.

      Thank you

      Delete
  53. Thanks a lot for restoring my 1312 units, i really appreciated it. But pls u people should increase the quality of ur service to customers since the prices also raised, becos it doesn't look nice when sending an urgent messages and it hangs or fail to delivered... Thanks for the subsequence improvement.

    ReplyDelete
  54. Deborah you did not answer the question as to increase the character of the sender to accomodate longer names

    ReplyDelete
    Replies
    1. Dear John,

      The limitation on the character setting for SenderID is not controlled by smslive247, it is a limitation of technology. Even phones can not view more than 11 character as SennderID.

      Thank you

      Delete
  55. Please i've complains;
    1. my sms is been sent twice, amounting to double charges.
    2. for over a Month now i can not buy unit with my account.
    Transaction response.." Your transaction could not be authorized"
    i need attention please.....!
    e-mail, austinekyne@yahoo.com

    ReplyDelete
    Replies
    1. Dear Austin,

      Please send this as a mail to info@smslive247.com for a detailed response.

      Regards

      Delete
  56. I really didn't take note of this new tariff until when I was purchasing units this afternoon. I hope this will get better soonest. Thanks for your continues excellent service, I've really been having a good time with you guys and we wish the good work will continue.

    ReplyDelete
  57. Pls all messages sent to GLO network are not delivered, is it that your platform does not support GLO nrtwork?

    ReplyDelete
    Replies
    1. Dear Yoma,

      please provide your email address for further investigation.

      Thank you

      Delete
    2. Dear Yoma,

      Your messages are not delivering to GLO numbers because of the phone number included in the content of your message which is not acceptable by the network provider.

      You can space out the numbers in this format: 0806 9512 123 it will deliver.

      Thank you

      Delete
  58. Chukwunonso Okoye13 April 2016 at 07:39

    Please, I want to sign-up with your services but keep receiving the information that 'We are currently restructuring our system. New registrations are currently disabled. We sincerely apologise for the inconvenience.' How long will this take to be rectified?

    ReplyDelete
    Replies
    1. Dear Chukwunonso,

      Please contact our support desk on Monday 18 April 2016 for update on this request.

      Thank you.

      Delete
  59. Just got to this platform. I sent about 247 sms last year November and none was delivered but my units were deducted accordingly. I called and sent text to the support desk, I was assured of a reversal but till today nothing. I eventually resent my messages then. I still feel bad about it and still wish it can be reversed. Someone I introduced had similar experience. My email is talk2hisglory@yahoo.com.

    ReplyDelete
  60. Dear Uchenna,

    No such undelivered message is found on you account, please endeavour to always send your complaints to info@smslive247.com when you have not got a satisfactory response to your complaints via our support lines.

    Thank you.

    ReplyDelete
    Replies
    1. Why is my account disable please,cos i can't login into my account now

      Delete
    2. Hello Demmy,

      Kindly state your email address on our platform for further investigation.

      Thank you

      Delete
  61. SMSLIVE427 IS SO FAR THE BEST. DON'T COMPROMISE YOUR SERVICES IN THE FACE OF CHALLENGING ECONOMY.

    ReplyDelete
  62. Paying #1000 naira how many SMS will I get?

    ReplyDelete
  63. Dear Efemena,

    That will give you 444 units.

    Thanks.

    ReplyDelete
  64. Mrs. DEBORA WHY I GET DIFFICULT TO MAKE PAYMENT ONLINE NOW?

    ReplyDelete
  65. Dear Customer,

    Kindly make use of our other modes of payment if this one is currently not working.

    Thank you

    ReplyDelete
  66. Please, can I recharge my account with MTN card?

    ReplyDelete
  67. Dear Customer,

    Currently our portal does not support the use of recharge cards to make payment.

    Please click on the link below to view the various modes of payment supported:

    http://idevworks.blogspot.com.ng/2015/01/introducing-updated-payment-options-on_21.html

    Please feel free to reply if you have any further clarifications.

    Thank You.

    ReplyDelete
  68. whats the new code to send a customized text message. my old codes are not working again.

    ReplyDelete
    Replies
    1. Dear Customer,

      You don't need any code in order to use the Customized SMS feature.

      Possibly you are referring to API codes.

      Please be explicit with your request.

      Regards,

      Delete
  69. I sent bulk sms, my credit balance was deducted but sms's not delivered. When i checked "Sent messages" I saw all of them carrying being rejected. Please explain why and refund my the deducted credit balance.

    ReplyDelete
    Replies
    1. Dear Customer,

      We are terribly sorry for the inconvenience caused by this occurrence which was due to a server glitch.

      The problem has been resolved.

      kindly forward your Email Address to info@smslive247.com in order for your account to be refunded.

      Thank you for using SMSLive247!

      Warm Regards.

      Delete
  70. May i use this opportunity to thank SMSlive247 for the quality services you guys has rendered to all this years. And also to enquirer why exclamation (!) doesn't work on this platform.

    ReplyDelete
  71. Dear Customer,

    please what do you mean by it does not work?

    is it that it does appear when the message gets delivered or it displays as another character?

    Awaiting your reply.

    Regards.

    ReplyDelete
  72. Hi deborah why can't i sign up huh I want to sign-up with your services but keep receiving the information that 'We are currently restructuring our system. New registrations are currently disabled. We sincerely apologise for the inconvenience.' How long will this take to be rectified? i ve made payment to GTbank bank this morning,wanted to sign up to make use of it this night but i cant sign up..I'm not realy happy right now to recieve this from your site cause a friend of mine told me about this smslive247.Please Do something...thanks

    ReplyDelete
  73. Dear Customer,

    Please forgive this late reply.

    Kindly forward your registration details in order for us to register an account for you.

    The following details should be forwarded to info@smslive247.com:

    First Name.
    Last Name.
    Email Adress.
    Phone Number.
    Address.

    Anticipating your reply.

    Regards.

    ReplyDelete
  74. I've tried calling your customer care and also tried reaching you via email but none is going through -- I paid in 2500 via ecobank and my account is yet to be credited- My email is rccglifehall@gmail.com please reply asap.Thanks

    ReplyDelete
  75. Dear Esteemed Customer,

    Your account has been credited.

    We appreciate your patronage.

    Thank you for choosing smslive247!

    ReplyDelete
  76. Kindly credit my account.I just made a direct trf from my Gtbank account to your Gtbank account for 5000 units.

    my email address is jephbenson@yahoo.com

    ReplyDelete
  77. Dear Customer,

    Your account has been credited.

    Kindly accept our sincere apology for the delay.

    Thank you for using SMSLive247.

    ReplyDelete
  78. Dear Deborah,
    Please help. If I want to type my message in SMSLIVE247 under Messaging, it starts with 24/160 instead of 0/160 and so cuts off 24 characters. The result is that a message that should be 1 sms becomes 2 sms with double cost.
    Thanks for your good work.
    Edwin Ezike

    ReplyDelete
    Replies
    1. Dear Customer,

      It means you are using the ten free SMS.

      You have to make a purchase of at least 100 units of SMS credits in order to stop the Free SMS advert from displaying in the content of your message.

      We remain at your disposal for any further technical assistance needed.

      Please forgive the late reply.

      Regards,

      Delete
  79. please kindly credit my account. Paid using the quickteller MasterCard payment option.
    Amount: 900
    username/email: maijshekk@gmail.com

    Thank you for the speedy reconciliation of this anomaly.

    ReplyDelete
    Replies
    1. Dear Customer,

      Your account has been credited.

      We appreciate your patronage and regret any inconvenience that this delay may have caused you.

      Thank you for choosing SMSLive247!

      Regards,

      Delete
  80. Good afternoon Sir/Ma,

    My name is Dcn John Benjamin from RCCG House of His Glory. Platform name is thehouseofhisglory@hotmail.com. I want to register my disappointment today 25/06/2016. I sent Bulk SMS to 751 earlier in the day and all i got from the delivery notification was rejected all through. I sent the same SMS again all i got also was rejected.

    I will not use this platform again if my 751 X 2 = 1, 502 units is not returned to me. I have used another platform to send my SMS and it has delivered.

    Thanks and God bless you.

    Yours-in-Him,

    John Benjamin
    RCCG HOHG Admin

    ReplyDelete
  81. Dear Customer,

    We regret any inconvenience or frustration that this occurrence may have caused you.

    However, the problem has been resolved and your account has been refunded.

    We appreciate your patience and understanding.

    Thank you for choosing SMSLive247!

    Regards,

    ReplyDelete
  82. PLEASE I PAID FOR SMS UNIT VIA A VERVE CARD ON THE 13TH OCTOBER AND WAS DEBITED AT THE SUCCESS OF THE TRANSACTION BUT I DIDNT RECEIVE MY SMS UNIT... MY USERS I.D: kelvin.komene@gmail.com

    ReplyDelete
    Replies
    1. Dear Kelvin,

      Your account has been credited, we appreciate your patronage.

      Regards

      Delete