Tuesday, 20 December 2016

Corporate Service Registration Currently On Hold

Dear Customers,

Registration for the corporate service has been placed on hold.  The operator has come up with a new procedure for registration which has not been communicated, we will revert as soon as we know what the new requirements are.

Many apologies for any inconvenience this may cause.

Thank you.

Monday, 17 October 2016

New Route for Corporate Organizations

Dear Valued Customers,

We at SMSLIVE247 would like to express our sincere appreciation for your loyalty and continued patronage over the years.

We have been listening to your complaints about the Do-Not-Disturb policy introduced by the NCC which has been negatively affecting your various businesses, and as a solution, we now have a new route which grants corporate clients the exclusive privilege of outstripping this Do-Not-Disturb policy.

With this new route, corporate organizations such as pension companies, airlines, hospitals, hotels, services companies, finance houses, hospitality etc. can use their organization’s name as Sender ID and within the bulk SMS that they send without it being rejected. This service is at a premium of N3.50k per SMS.

Corporate organizations that are interested in applying for this route on our platform should kindly signify by sending us a mail indicating their interest.

We appreciate your patience with us and look forward to providing you with a more effective and efficient service delivery. If you have any questions regarding this development, please do not hesitate to contact our support desk on 08099999247 or mail to: info@smslive247.com

Thank you for choosing SMSLIVE247!

Wednesday, 14 September 2016

Temporary Payment Restriction on GTB Account

Dear Customers,

Kindly be informed that our GT Bank account (with account no: 0011231140) is currently experiencing some issues and has been temporarily restricted from accepting deposits (either cash or bank transfers).

We therefore advise that you DO NOT pay into it, instead use any of our FIVE alternative bank accounts to make your deposits when purchasing our services. 

This development is only temporary and you would be notified as soon as the GT Bank account is restored. We sincerely apologize for any inconvenience this may cause and implore you to bear with us.

Please don’t hesitate to contact our support if you have any questions, you will be attended to immediately.

Thank you for choosing SMSLIVE247!

Tuesday, 26 July 2016

About the new Do-Not-Disturb policy

Dear Customers,

Please be informed that the Nigerian Communications Commission (NCC) has directed all Telecommunications Company (MTN, GLO, Airtel, Etisalat, etc.) to allow existing subscribers to opt-in to receive SMS on Telemarketing, including but not limited to Value Added Services, e.g. flight schedule, weather forecast etc. in conformity with Part 111, section 20 (2) of CCPR, while consent of new subscribers will be sought to opt-in at the beginning of the contract.

MTN NG has in response, implemented a Full Blocking mode for Do-Not-Disturb on some numbers without the consent of the subscribers on their network.

The implication of this is that, all bulk SMS that is sent to phone numbers that have been placed on Do-Not-Disturb by MTN NG will be rejected and you will still be charged, because the networks charge us for all submissions regardless of the status.

This is a general directive affecting unsolicited messages (Bulk SMS) only, phone to phone messages and bank alerts are not affected, and it has been in force since the 1st of July, 2016. 

We therefore advise all stakeholders to inform their recipients whose numbers are on the DND list (as indicated by the rejected SMS shown in the delivery report) to contact their respective networks to have them removed from the DND list before their numbers can be allowed to receive Bulk SMS on them.

For more information about this and any other related issue, kindly contact our support department on 08099999247 and we’ll have all your questions answered.

Thank you for choosing SMSLIVE247!

Tuesday, 31 May 2016

Phone Number Verification Alert

Dear customers,

You may have been prompted to verify your phone numbers before logging into your portal on the SMSlive247 website recently. This is because we are planning on upgrading our systems very soon and as such, we need to identify every subscriber that is registered on our network for security purposes.

Therefore, when you come across the message telling you that your phone number has not been verified, simply confirm that the phone number displayed is correct.

Then click on the “Verify” button on the right hand side of your phone number.

A six-digit code will be sent immediately to the phone number you used to register on our platform. Please enter this code immediately after receiving it on your phone into the box provided and click on “Submit”.

You will receive a message on your computer screen saying, “Your phone number has been verified, you have been granted full access to the portal”. Finally, click “Okay” to continue to your portal.

You should also receive a confirmation message about the phone number verification in the email address you registered with on our platform to fully complete the process.

Please if you encounter any difficulties as regards using this service, or you still have issues accessing your portal, kindly mail to info@smslive247.com or call 08099999247. Our support department are always ready to assist.

Thank you for choosing SMSLIVE247!

Thursday, 26 May 2016

SMS delivery curfew on MTN Nigeria

Dear Customers,

Due to MTN Nigeria regulations, we regret to announce that SMS sent to MTN numbers after 7 PM will be delivered the following day from 7 AM.

This development does not apply to other networks, only MTN Nigeria. It has taken effect since on the 20th of May 2016, and has been indicated at the top of the SMSLive247 website. You can be assured that your messages between 7 AM and 7 PM will be submitted almost immediately.

We welcome any enquiries concerning this development, you can reach us via our support line on 08099999247; or mail to info@smslive247.com

Thank you for choosing SMSLIVE247!

Friday, 18 March 2016

New Price Changes on MTN Nigeria

Dear Customers,

We are contacting you to inform you that MTN Nigeria has recently increased the messaging prices for the bulk messaging service by 40 Kobo. This price increase affects the whole Nigerian market. While we are still studying the situation and trying to negotiate a better deal for our customers, we will immediately need to review our prices according to the new MTN pricing.

This change will be commencing on the 23rd of March, 2016 and our price list will be adjusted accordingly as shown below:

100 - 4,999               ₦ 2.25
5,000 - 9,999 ₦ 2.15
10,000 - 49,999 ₦ 2.05
50,000 - 99,999 ₦ 1.95
100,000 - 499,999 ₦ 1.85
500,000 - 999,999 ₦ 1.75
1,000,000 +                ₦ 1.65

We assure you that this new pricing will not in any way affect the quality of our services. Our business will continue to provide the same high level of quality products and services on which we have built our reputation, and this change will not affect our company policy or manner of conducting business.

We are available at any time for whatever questions you may have regarding this development.

Thank you for understanding and your patience.

Thursday, 10 March 2016

IMPORTANT!!! SMSLive247 User Regulation (Update)

The following list gives examples of illegal, abusive, interfering or otherwise unacceptable or inappropriate use of our services. It has been observed that some customers are recently defaulting in this regard and we have deemed it fit to bring it to your notice by way of reminder. This list is provided by way of example and shall not be considered exhaustive.

  1. Adversely impacting the availability, reliability, or stability of SMSLive247’s services.
  2. Launching or facilitating, whether intentionally or unintentionally, a denial of service attack on any of SMSLive247’s services.
  3. Testing or reverse-engineering the services in order to find limitations, vulnerabilities, or evade filtering capabilities.
  4. Using the services in any manner that violates the Nigerian Communications Commissions guidelines and/or best practices, carrier guidelines, or any other industry standards.
  5. Using your account to engage in fraudulent activity with respect to third parties or otherwise using your account to bypass phone identification systems such as those by classified advertising websites.
  6. Using any of the SMSLive247 property or SMSLive247’s trademark or copyright other than as expressly permitted.
  7. Transmitting any material that may infringe the intellectual property rights or other rights of third parties, including but not limited to trademark, copyright or rights of publicity or otherwise violating, infringing, or misappropriating the rights of any third party.
  8. Engaging in spamming or other unsolicited marketing or other activities that violate anti-spamming laws and regulations.
  9. Using the services in connection with any unsolicited or harassing messages (commercial or otherwise) including, but not limited to, unsolicited or unwanted SMS or text messages.
  10. Engaging in activities or transmitting through the services any information that may be defamatory or otherwise malicious or harmful to any person or entity, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age.
  11. Creating a false identity, impersonation or a forged phone number, or otherwise attempting to mislead others as to the identity of the sender or the origin of a message using your account.
  12. Using numeric sender Ids such as phone numbers or other numeric combinations.
  13. Using the services, or a component of the services, in a manner not authorized by SMSLive247. 

We welcome your enquiries or questions regarding these regulations. You can also reach us by calling our support on 08099999247 or mail to info@smslive247.com 

Thank you for choosing SMSLive247!