Since the enforcement of the Do-Not-Disturb policy by the Nigerian Communications Commission (NCC) on all Telecommunications Company (MTN, GLO, Airtel, Etisalat, etc.) existing subscribers have experienced difficulty in sending Bulk SMS to DND numbers on their respective networks.
Today, we are happy to announce an update to our service that allows you to bypass the DND restriction on all networks. The introduction of this new feature has already been added to our portal and is fully functional.
The DND bypass feature allows you to reach your contacts whose numbers are on DND by using rUPDATE as the senderID.
To implement this feature,
- Click on Compose SMS / Compose Bulk SMS
- Input your message and check the box – “Send to DND numbers (2 Credits)”
Your message will deliver to the DND numbers conveniently.
We hope this information will prove helpful. Please don’t hesitate to contact us if you have any question. We promise to continue providing you with the best possible service.
Thank you for choosing SMSlive247!
Thanks for this development,we that are using reseller platform for business, this has not been reflected on our site for the benefit of our customers.kindly do something about it .
ReplyDeleteDear Customer,
DeleteWe will deliver this to the management.
We really appreciate your patronage.
Thank you
Morning, Nice improvement, equally on the expensive side, i dont get to customise the sender, i have to append it under the msg, which ordinarily a normal sms would do, pls decrease the price,
ReplyDeletealso i sent 3 batches of msg today and total number of 140 msg was undelivered or rejected, pls do refund my account, thanks
Hello Gold,
DeleteKindly provide your email address on our portal to process the refunds.
The DND-Bypass option does not accommodate alteration of senderID, the delivers with 'rUPDATE' by default.
We appreciate your loyalty and patronage.
Best regards
Very glad.that shows how committed you are to customers headaches
DeletePlease how do I enable this on my reseller site rhyme storms.com
ReplyDeletehello saitrhymes,
DeleteKindly contact our reseller department on 08096504224.
Thank you
Name : Timmy
ReplyDeleteGreat improvement!
Question : So How do I integrate this with existing API used with Sub=Accounts with my web application that i use as a booking reminder?
is there an additional parameter to pass for this to also cover DND contacts?
Thank you
Hello Timmy,
ReplyDeleteTo benefit from this via API, just use DND_BYPASS as SenderID.
Regards,
This DND is the major problem we are having in using your bulk SMS. Please do refund our account to encourage us using it. We sent up to 3 thousand but one thousand plus will be delivered and no refund at Last.Thanks
ReplyDeleteHello Sunnyplace,
DeleteKindly give us your email address for proper investigation and reconciliation.
Thank you.
Thanks for the update, however how do I get a refund of my unit, as only 8 out of my 140 recipient of a bulk sms got delivered...the rest (132) were rejected... frankiyke4luv@yahoo.com
ReplyDeleteDear Customer,
DeleteYour message did not deliver because of 'Zenith' used as the senderID, the message is considered impersonation since the name is a trademark of a known organisation.
I'm afraid there can not be a refund for this because we were already charged by the operators.
Many apologies for any inconvenience experienced.
Thank you
Merry Christmas. I sent bulk message yesterday to about 191 numbers using DND option and the normal option which is double cost, yet 2 of my numbers and that of about 15 of our planning committee did not get the message
ReplyDelete. now I just paid for another credits to retry. Please how do we reconcile this loss?
Merry Christmas. I sent bulk message yesterday to about 191 numbers using DND option and the normal option which is double cost, yet 2 of my numbers and that of about 15 of our planning committee did not get the message
ReplyDelete. now I just paid for another credits to retry. Please how do we reconcile this loss?
Hello John,
DeleteKindly give us your email address for proper investigation and reconciliation.
Thank you.
I have a site already ..... And want to do sms business..... Cn i integrate the reseller package in to my site ....with creating a different site for that?.... Am a php web dev
ReplyDeleteHello Vyasadev,
DeleteYou can not via API. Kindly send an email to info@smslive247.com, request for our PHP code it will be forwarded to you for integration.
Thank you.
Good improvement, i hope when you check the DND BYPASS both the once not in DND will be delivered too,
ReplyDeletesecondly, i wish to recommend for improvement on the side of senders ID, i think the character space is too small sometimes it can not accommodate a full name please do something about it, we are in the competitive market others are not like that.
Hello Anyanwu,
DeleteBoth DND and non DND numbers will receive yor message when you check the box.
The restriction on the length of SenderID is a limitation on technology as no phone can receive more than 11 as ID.
Thank you for choosing smslive247
Best regards
Hi,
ReplyDeletei wish to get refund for the message that were rejected and also expired when i sent it yesterday. 6 expired and 7 rejected. here is my email address, drexywonder@yahoo.com, thanks.
hello Debt,
DeleteYour account has been refunded. We appreciate your patronage.
Thank you
GOOD JOB, BUT I'M NOT CONVENIENT WITH ONLY OPTION OF "Show directly on phone screen" COMPARE WITH WHAT WAS THERE BEFORE, I SUB TO THIS, BCOS OF THE REMOVED OPTION...AS OF ME "Show directly on phone screen" IS NOT ENOUGH AND THE DND SHOULD BE THE 3RD OPTION INSTEAD OF SCRAPPING THE SEND TO PHONE OPTION OF THE DND SENDER ID SHOULD BE EDITED
ReplyDeleteHello Akeem,
DeleteThe option of "Show Directly on phone screen" is still very active.
Kindly click on 'Compose SMS' to use this.
Thank you.
I paid 3,400 via quick teller into your account today. I have still not been credited. am a the peak of loosing my customer. yr phone lines are switched off.i have also send a mail , no response.
ReplyDeleteemail. calleziaha@gmail.com
Hello calleziaha@gmail.com,
DeleteYour account had been credited since 26th December 2017.
Thank you.
Thanks for remaining honest!
ReplyDeleteEven with this new development, you still let us know which of our messages are rejected and which are undelivered and which subsequently expire.
I must admit, a lot of other bulk SMS providers are not that transparent.
Keep up the good work!
Thank you Umar, we appreciate your good words and observation.
DeleteBest regards
We will appreciate if this feature can drip down to the reseller sites plus the contact management (Edit/Delete) features of the reseller sites has to be worked on.
ReplyDeleteHello DaGenius,
DeleteResellers can also benefit from the new feature, simly use DND_BYPASS as your senderID, your message will be delivered to the DND numbers.
The other complaint is noted and will be treated.
We appreciate you.
Best regards
I believe you have a lot to work on, comparing you with many vendor, other vendors only have glo network to use 2 credit per 1 sms for prompt delivering while MTN, Airtel etc remain on 1 credit per sms.
ReplyDeleteAgain, rUPDATE is used after automatic detection of MTN numbers in the batch of the phone numbers.. while other network still work with your customized sender ID.
Please upgrade..
Hello Tango,
DeleteThank you for choosing smslive247, your suggestion is well noted and would be considered. We are open to more of it as we are determined to serve you better.
Best Regards
I don't want rUPDATE as my sender ID. how can I implement that.
ReplyDeleteHello Mathias,
DeletePlease press Ctrl + F5 on your keyboard while on the 'Compose SMS' page to have the option of choosing DND Bypass or not.
We appreciate you.
Thank you
Thank you have seen the refund, you are indeed honest. God bless you real good.
ReplyDelete“Send to DND numbers (2 Credits)” meaning double charge?
ReplyDeleteHello Yahaya,
DeleteYes double.
Thank you
Hi admin, the number of undelivered and rejected SMS is much. If there's a refund, let it be general. I'm having this same problem pls
ReplyDeleteHello John,
DeleteWe make refunds for DND numbers, if you have similar case, please give us your email address on our portal to process your refund.
We appreciate your loyalty.
Thank you.
Good initiative. But admin, the rate of undelivered and rejected SMS is too much. I'm having the same problem. If there's a refund please can it be general? Instead of asking everyone to submit details for a refund. I've been here for the past 8yrs. You people are the best. Happy New Year.
ReplyDeleteHello John,
DeleteThe refunds are effected manually is why submission of your details anytime you send and is affected by DND is required.
You can give us your details via email or call our support line.
Thank you.
I bought credit since morning and my account has not been credited please help me out I need it has urgent has possible.
ReplyDeleteDear Customer,
DeleteKindly provide the details of the payment for crediting.
Please contact us via email or call when your credits did not come in automatically.
http://portal.smslive247.com/support/contact_us.aspx
We appreciate you and await your response.
Thank you.
It will be perfect if the senderID can be altered, please.. Try and work it out
ReplyDeleteHello Idoko,
DeleteWe will inform you when this is available. For now, you may have to append it under the message.
Thank you.
Please how about those that applied for commercial names. will they be exempted or affected in the new dnd stuf
ReplyDeleteHello Afripog,
DeleteThose whose senderIDs do not need to you this new feature for the ones already registered, but the can make use of it for other senderIDs.
Thank you.
Hello... Why will i send msgs to people and after been charged i was told msgs expired and the numbers are available. Pls investigate and refund. My email is angelgabrielwalat@yahoo.com
ReplyDeleteDear Customer,
DeleteYour account has been refunded for the rejected messages.
Thank you
Hi, so are you saying that there is no option to customise the sender id using the DND option?
ReplyDeleteThen when the DND option is checked, does it automatically detect the DND numbers in a batch or you charge the whole batch as DND numbers? Thanks
Dear Customer,
DeleteYes the Bypass does not accommodate customized senderID.
When the DND is checked, it is assumed that the numbers are all DND and will be charged 2 units per message. It is advised that you copy the DND numbers from your delivery report on the messages you have earlier sent and send again via the bypass.
Thank you.
Good morning madam Deborah Olakojo. I subscribed for 10,000 units with my access bank master card since yesterday afternoon and till now the account has not been credited. I will appreciate if the issue can be rectified immediately as the units are needed urgently. Thanks. This is the account email-
ReplyDeleteKolafasusi@rocketmail
Dear Customer,
DeleteYour account has been loaded with the equivalent sms units.
We appreciate your patronage.
Thank you.
Thank you for this development. Although, it is coming after I had to formally write MTN through idevworks for whitelisting of our sender ids. But, I wish to get refund for the several messages that were previously rejected and expired. The account name is: shereef.balogun@nimc.gov.ng . Thanks.
ReplyDeleteDear Customer,
ReplyDeleteYes the Bypass does not accommodate customized senderID.
When the DND is checked, it is assumed that the numbers are all DND and will be charged 2 units per message. It is advised that you copy the DND numbers from your delivery report on the messages you have earlier sent and send again via the bypass.
Thank you.
Goodmorin, please i want to understand the latest development better, so each message of 160 characters is charged as 2 units instead of 1 unit, so will the extra one unit be refunded back or should I be charging 2 units by 160 characters at against 1 unit for 160 characters. Please I need your better explanation so I will know what am doing
ReplyDeleteDear Okpako,
DeleteWhen you send sms using the BYPASS, you will be charged two units per 160 characters. Message sent normally without the bypass remains one unit per page.
Thank you
Good afternoon SMSLive247,
ReplyDeleteI am having a very big challenge with your platform. Isent bulk SMS on Saturday, 30th December. Many of the messages sent didn't deliver.
DELIVERED - 674
UNDELIVERED & REJECTED - 184
EXPIRED - 54
The most painful part of it is actually the fact that even those that DELIVERED DIDN'T SEE THE MESSAGES.
Pls help me out, they management of my place of work have being complaining. I have being so familiar with SMSLive247 and i don't want to change to another.
Please help.
Thank You Sir/Ma
Dear Samson,
DeletePlease give us your email address for further investigation.
Thank you.
Hello Sir/Ma,
ReplyDeleteI have been reading people saying that their messages were rejected or undelivered and you refunded their units. Well mine have been reporting delivered but some people don't receive the messages. After experimenting with some numbers I found that those numbers were DND numbers as they received the messages when I checked the DND option. So
are we supposed to get a refund for the numbers that reported delivered but didn't receive the messages?
Thank you.
Dear Customer,
ReplyDeleteGreetings from smslive247.
Your complaint is not impossible, as it occurs at times with some Airtel numbers but the operator had already charged for them. We are not charged on the rejected ones and that is why we make refunds.
We apologize for any inconvenience you may have experienced regarding this.
Best regards
Hi! Good day to you, my suggestion is that phone numbers not on DND should,nt be charged 2credits even if u select DND on them,cos many times while sending message you might not know wich of the numbers is on DND so people like me may just decided to select DND for all the contacts both DND and Not DND, hope you understand me. Thanks
ReplyDeleteHello Ahmad,
DeleteNumbers on DND can not be known until the message is sent an returns as rejected.
It is advised that you copy out the rejected ones on your delivery report and send to them via the bypass. To avoid having to contact us daily for refunds.
Your accountdt.ahmad@gmail.com has been refunded.
Please for matters relating to crediting and refunds please always dendnit to info@smsliv247.com or call our support lines 08099999247, 08096504224 for swift assistance.
Best regards
I may also like to have a refund on the messages i send today which were not delivered and also the previous ones my email is dt.ahmad@gmail.com, Thank you.
ReplyDeleteThe refunds has been effected.
DeleteWe appreciate you.
Best regards
Thanks
DeleteGood Morning,
ReplyDeleteI like the quick response that you provide on this platform unfortunately am just seeing it today. However, I do not receive reports as to know which sms was not delivered. I would normally see message sent. Yet i have some people that since last year have been complaining of not receiving our messages any more.
Please what should be done about it because we cant afford to be paying 2 credits for like 1500 phone numbers monthly. am sure of about 4 particular numbers that do not receive any bulk sms we send other people i dont know their numbers
Hello obinna,
ReplyDeleteTo view your delivery report, click on sent messages, select the date and search then click on the batch number (10/10) to get all the phone numbers you sent to and their delivery status.
Thank you
Hello, its like I have been suffering in silence all these while sending messages and eventually getting expired or undelivered without getting a refund.
ReplyDeleteI hope my account raji_soji@yahoo.com can be investigated for the necessary refunds.
Thanks
Hello . good improvement. please i want to findout,does the platform have a way of exempting numbers or it treats all as DND. Meaning whatever bulk you are sending, the moment you click DND, IT CHARGES DND FOR EVEN NONE DND NUMBERS
ReplyDeleteDear Customer,
DeleteThe Bypass automatically sees all numbers as DND, it has no filter.
Thank you.
Hi Debora, there is this option of 'send delivery report to email' but I still do not get report in my email, is there anything I need to do.
ReplyDeleteDear Customer,
DeleteThe delivery report will be sent to your email box when you send a bulk sms that is 100 and above.
You can view your delivery report by clicking on ''Sent Messages'' which is on the left hand side of your account. Once the page opens, select the PERIOD and click on the SEARCH button. When the page opens, click on the ''Batch Number'' to view the delivery status of your message.
Thank you
Please include a feature in the SENT MESSAGES page that will enable us download delivery reports in Excel format.
ReplyDeleteThis will make for easier sorting/filtering and copying of Rejected Messages' phone numbers for pasting and re-sending via the corporate route.
Dear Umar,
DeleteYour request is noted and will be considered. We will notify you as soon as this is available.
Best Regards
Hello.
ReplyDeletePls kindly look into the issue of messages sent in the last quarter of year 2017 that were not delivered to the receipients on several accounts neither were the credit units refunded.
Email address is certificatesunitlasu@yahoo.com
This would be highly appreciated.
Thanks.
Dear Customer,
DeleteMany apologies for the inconvenience experienced.
Last quarter of the year message cannot be processed. Please contact us promptly for refund and it will be treated immediately.
Thank you.
Good day admin and Happy New Year. I just send SMS and 39 was rejected and one undelivered. johnnoah14@yahoo.com
ReplyDeleteHello John,
DeleteYour account has been refunded.
Please send subsequent complaint to info@smslive247.com
Thank you.
I believe it is unfair that you charge all bulk sms at 2 units each for both DND and non-DND numbers. The system should be able to sort out which number is DND or not.
ReplyDeleteHello Yussuf,
DeleteWe presently do not have the facility to detect DND numbers before sending, if you are sending to a bulk list you have sent to before, please copy out the rejected ones to be sent on the Bypass.
You will be notified as soon as there is a way to detect the DND numbers.
Thank you
Good move. this is what made me deserted your service, only to come back and see that you have a way out.
ReplyDeleteKudos.
Hello Da'i,
DeleteWelcome back!
Please be free to reach us, should you need further assistance in using the service.
Thank you.
Hello Team
ReplyDeleteHow do people like me using your web service on my platform bypass DND. Kindly assist on this. Thanks
Hello OLAdepo,
DeleteSimply use DND_BYPASS as the senderID of your message it will pass through the bypass portal and deliver to the DND numbers.
Thank you
Dear support,
ReplyDeleteHave credited my smslive247 account with 500 unit twice today and none reflected in my account but my bank account was debited, please assist me to resolve. mail id=Yemixing@yahoo.com .
thanks.
Dear Customer,
DeleteYour account has been credited.
We appreciate your patronage.
Thank you.
on Friday being 19th of January, 2018, I deposited N1000 into your Zenith Bank Account, but as i send this mail to you, the N1000 credit unit has not been credit to my platform. Please treat as urgent.
ReplyDeleteDear Customer,
DeletePlease provide the depositor's name and your email on our portal.
Thank you.
Wow! the response was prompt, i really appreciate it. the depositor name is friday2mark@yahoo.com
ReplyDeletethank
Hello Friday,
DeleteYour account has been credited, endeavour to always use your email address as the depositor's name when making cash deposits to the bank for immediate crediting.
Thank you.
thank you so very much. my account has been credited. Enjoy!
DeleteMy SMS integration service stopped pushing notification. What do I do?
ReplyDeleteIt will be more convenient if the developers of the software can sort out the numbers that have activated the DND, while we do the sending of the message. The moment the box for sending to DND numbers is ticked, the option for providing the sender's name goes off. This is inconveniencing, as one may not know numbers that have activated DND
ReplyDeleteI'm not on DND But Bulksms rejected my MTN line why?
ReplyDeleteHi,My name is doshamtrack, if we send SMS to DND number, the company most return our SMS back.
ReplyDeleteHello Akorede,
DeleteKindly notify us when you send a bulk sms.
Thank you
Hello Admin, please i will like to know if i do mobile transfer from my phone to smslive account will my bulk SMS account be credited? (I'm asking in respect to not using email as depositor name since its a mobile transfer and they may be no provision for inputting email address. Thank you. Praise
ReplyDeleteI PAID ONE THOUSAND IN TO MY ACCOUNT THROUGH ATM CARD AND IT SHOW ME YOU DO NOT HAVE ENOUGH CREDIT FOR THIS TRANSACTION
ReplyDeleteI sent a customised sms and none was delivered. Kindly refund and resolve this issue. mail: timmynaike@gmail.com
ReplyDeleteGood, it will be better if the cost is been reduce so far that it is both the DND numbers and the normal line are both charged on 2credits pls look into this. Thanks
ReplyDelete