Tuesday, 26 July 2016

About the new Do-Not-Disturb policy

Dear Customers,

 Please be informed that the Nigerian Communications Commission (NCC) has directed all Telecommunications Company (MTN, GLO, Airtel, Etisalat, etc.) to allow existing subscribers to opt-in to receive SMS on Telemarketing, including but not limited to Value Added Services, e.g. flight schedule, weather forecast etc. in conformity with Part 111, section 20 (2) of CCPR, while consent of new subscribers will be sought to opt-in at the beginning of the contract.

 MTN NG has in response, implemented a Full Blocking mode for Do-Not-Disturb on some numbers without the consent of the subscribers on their network.

 The implication of this is that, all bulk SMS that is sent to phone numbers that have been placed on Do-Not-Disturb by MTN NG will be rejected and you will still be charged, because the networks charge us for all submissions regardless of the status.

 This is a general directive affecting unsolicited messages (Bulk SMS) only, phone to phone messages and bank alerts are not affected, and it has been in force since the 1st of July, 2016. 

 We therefore advise all stakeholders to inform their recipients whose numbers are on the DND list (as indicated by the rejected SMS shown in the delivery report) to contact their respective networks to have them removed from the DND list before their numbers can be allowed to receive Bulk SMS on them.

 For more information about this and any other related issue, kindly contact our support department on 08099999247 and we’ll have all your questions answered.

 Thank you for choosing SMSLIVE247!
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48 comments:

  1. Unknown2 August 2016 at 14:56

    Dis is too bad for MTN, even my own number cannot receive bulk sms which am trying to send to my client. I did not subscribe for DND. Pls dis is affecting our business oooh. Most of our recipients are MTN users.

    ReplyDelete
    Replies
    1. Anonymous9 August 2016 at 15:24

      Hello Okoro,

      Many apologies for the inconveniences.

      You can notify your subscriber to opt-out of the service if they want to, by simply texting ALLOW to 2442. They will be able to receive the message when they are out of that mode.

      Warm regards.

      Delete
  2. Sammie6 August 2016 at 10:32

    U guys are starting to vex me.....what's with the number verification every time....I have been trying to send my sms since monday and u keep telling me a confirmation code has been sent to me and where is the code.....I haven't seen it ......what's wrong with this site.....

    ReplyDelete
  3. Unknown8 August 2016 at 14:58

    SMSLive 247 do reject Text messages even in day time, while to same numbers voice calls and phone-to-phone messages do enter, WHY IS THAT?

    ReplyDelete
    Replies
    1. Anonymous9 August 2016 at 15:26

      Dear Yusuf,

      Rejection of messages even in day time is the very essence of this post, please read through it.

      The DND is an implementation by MTN not SMSlive247.

      We regret any inconvenience you may experience.

      Thank you.

      Delete
  4. Unknown19 August 2016 at 03:56

    The facility DO NOT DISTURB from MTN is inactive on my MTN line but still bulk sms from SMSLIVE247.COM does not deliver to my line. I use it for testing most time to see how effective is your service. But I have been receiving sms from other bulk sms channels e,g LEP PREMIER LEAGUE and others. I believe SMSLIVE247 need to do something about their system because i believe the DND law passed by NCC also affect other telecommunication network Airtel, Etisalat etc because all bulk sms i have been sending from this platform to other numbers especially Eisalat have been going smoothly without delays. Please you guys should improvise immediately and give us your customers a better service than ever. Thank you

    ReplyDelete
    Replies
    1. Anonymous22 August 2016 at 14:09

      Dear Customer,

      You can opt out of the DND mode to reeive sms on your MTN number.

      To opt-out of the DND mode with your network provider, you should send ALLOW to '2442', it may require that you send it more than once before you will be removed from the DND mode. You will get a confirmation from them that ' The Do-Not-Disturb service has been successfully deactivated for your number.'

      Thank you.

      Delete
  5. Precious Nwadimuya19 August 2016 at 07:27

    Deborah,
    What is the explanation for the constant "verification required" that restrains me from sending messages at critical moments, whereas the verification code is usually never sent after the sending of the sms becomes useless. Please you guys should free my account: nbaasaba@gmail.com

    ReplyDelete
    Replies
    1. Anonymous22 August 2016 at 14:32

      Dear Customer,

      You will be required to verify your number every 60 days, to confirm that the account is being accessed by it's owner and no a scammer.

      You may not be receiving the code when your MTN number is placed on DND. You can only receive it when you opt out of that service. Send 'ALLOW' to '2442' to opt out.

      Thank you.

      Delete
  6. Aideloje Abuja19 August 2016 at 10:41

    I have sent 'ALLOW' to 2422 and MTN said I didn't subscribe for it; then wat is d problem. Smslive247 official phone number is not going through cos de say their fone line is bad. I need 2 send bulk sms rite now

    ReplyDelete
    Replies
    1. Anonymous22 August 2016 at 14:38

      Dear Customer,

      You are to send the code to 2442 not 2422.

      Kindly retry.

      Thank you

      Delete
  7. Kingsize4you20 August 2016 at 05:26

    I have done this ALLOW code but MTN sent me this:
    Y'ello, you have not subscribed to DND or has unsubscribed from it.
    And still, I cannot get the message for my verification code. That's too bad at this time

    ReplyDelete
  8. Anonymous22 August 2016 at 09:43

    Where do one type or test the 'allow' message. is it in the bulk message?

    ReplyDelete
  9. Anonymous22 August 2016 at 14:02

    Dear Customer,

    To opt-out of the DND mode with your network provider, you should send ALLOW to '2442', it may require that you send it more than once before you will be removed from the DND mode. You will get a confirmation from them that ' The Do-Not-Disturb service has been successfully deactivated for your number.'

    Thank you

    ReplyDelete
  10. Anonymous22 August 2016 at 14:03

    Dear Customer,

    pls retry

    Thank you.

    ReplyDelete
  11. Lighthouse25 August 2016 at 10:54

    This is very painful, I kept sending message to hundreds of people without anyone informing me about this. hundreds of my recipient did not receive my messages, but I kept sending wasting my money. You guys should have communicated this very clearly probably with SMS. Its very painful

    ReplyDelete
  12. Anonymous25 August 2016 at 13:12

    Dear Lighthouse,

    Many apologies for this, It was an oversight on our part. We will do that next time.

    Kindly give us your email address on our platform, please send the it to info@smslive.com for a closer review of your messages.

    Thank you.

    ReplyDelete
  13. Anonymous25 August 2016 at 13:12

    Dear Lighthouse,

    Many apologies for this, It was an oversight on our part. We will do that next time.

    Kindly give us your email address on our platform, please send the it to info@smslive.com for a closer review of your messages.

    Thank you.

    ReplyDelete
  14. tikomobile Lumi business consultant 6 September 2016 at 07:58

    Hello Deborah, pls my clients bulk sms is not going through kindly help resolve this problem

    Thanks

    ReplyDelete
    Replies
    1. Anonymous7 September 2016 at 13:25

      Dear Customer,

      Kindly give us your email address on our platform to further investigate the request or send your complaint to info@smslive247.com

      Thank you.

      Delete
  15. Unknown6 September 2016 at 16:37

    Pls I have opt out frm DND mode and a message dat I have opt out has been sent to me but anytime I want to send bulk message, they said I should verify my phone number, I have done that but no message sent to me for verification. I'm really tired of this........ .

    ReplyDelete
    Replies
    1. Anonymous7 September 2016 at 15:09

      Dear Customer,

      Kindly give us the responsed received from MTN when you sent them the code to opt out of the DND service, this will help in providing the next solution.

      Thank you.

      Delete
  16. Anonymous6 September 2016 at 17:59

    Good day from Enibos Furniture Ltd my bulk sms is no longer send to my customer pls what will i do so that do we binging to receive message from my company . thank

    ReplyDelete
    Replies
    1. Anonymous7 September 2016 at 15:11

      Dear Customer,

      Kindly give us your email address on our platform to further investigate the request or send your complaint to info@smslive247.com

      Thank you.

      Delete
  17. Unknown7 September 2016 at 12:53

    This is very frustrating and feels like a fraud. I NEVER get rejected or failed delivery. My report always claims to have all SMSs delivered, and yet even my own number does not receive as i always add it on to monitor delivery. I have 3 different accounts for different associations. Am i to start calling my members one by one to know who hasnt received? And yet we are charged for it. I think it gives me peace of mind to use regular credit and be assured of delivery.

    ReplyDelete
    Replies
    1. Anonymous7 September 2016 at 16:06

      Dear Nwando,
      Many apologies for the unpleasant experience. Kindly give us your email addresses on our platform to further investigate the request.

      Thank you.

      Delete
  18. Darey Abel7 September 2016 at 15:05

    after deactivitating DND, I cannot receive verification code, also, verification code for every 60 days is quite crazy....I think I should better begin to search for new sms platform. abeldarius@yahoo.co.uk

    ReplyDelete
    Replies
    1. Anonymous7 September 2016 at 16:04

      Dear Customer,

      Kindly give us the responsed received from MTN when you sent them the code to opt out of the DND service, this will help in providing the next solution.

      Thank you.

      Delete
  19. Anonymous7 September 2016 at 15:46

    This comment has been removed by the author.

    ReplyDelete
  20. Unknown10 September 2016 at 15:08

    Y'ello you have not subscribed to DND or has unsubscribed

    ReplyDelete
  21. Unknown10 September 2016 at 15:11

    whats wrong with your system are you guys out of business or what let us know so we take it as a loss i can't send or recieve text messages from your system whats going on somebody pls educate me cause I have read the thread and have sent message to MTN who replied I did subscribe to DND so am a bit confused with your system whats with this uncalled for security?

    ReplyDelete
    Replies
    1. Anonymous16 September 2016 at 14:11

      Dear Dennis,

      The response you received (Y'ello you have not subscribed to DND or has unsubscribed from the DND service) does not mean that you have not subscribed. Kindly retry until you receive an SMS confirming that the deactivation is successful. This is necessary because the DND service has not been perfected on MTN platform.

      We apologize for the inconveniences this may cause.

      Warm regards.

      Delete
  22. Anonymous11 September 2016 at 18:38

    I have verified my number the last time i logged to send a bulk message but the next time i logged on again, i was asked to verify my number again .why verify all over again. how do i know that my number is on the DND

    ReplyDelete
  23. Anonymous16 September 2016 at 12:48

    Dear Customer,

    Please call 08096504224 with your registered phone number to receive the code over voice if you are not receiving it as a text message on your phone.

    Warm regards.

    ReplyDelete
  24. Unknown17 December 2016 at 06:58

    I just sent bulk sms 3 messages long on your platform to some of my contacts and my MTN line. No delivery to my line. Why?

    ReplyDelete
    Replies
    1. Anonymous20 December 2016 at 13:44

      Hello Ayodeji,

      Please send this complaint to info@smslive247.com to receive a swift response.

      We apologize for the inconvenience experienced.

      Thank you

      Delete
  25. vince18 January 2017 at 10:25

    I have deactivated DND on my fone, yet i am still unable to receive sms alert anytime i send sms.please is there anyway it could be resolved. My email is vincentontop@gmail.com

    ReplyDelete
    Replies
    1. Anonymous18 January 2017 at 11:59

      Hello Vince,

      Please send STATUS to 2442 to confirm your status.

      Thank you

      Delete
    2. vince18 January 2017 at 12:50

      It says the DO NOT DISTURB ME SERVICE IS NOT ACTIVE ON MY LINE. Yet am still unable to receive sms.

      Delete
    3. Anonymous18 January 2017 at 13:30

      Hello Vince,

      Please send the affected number and your email address to info@smslive247.com for further investigation.

      Thank you

      Delete
  26. Creative Othman Blogs28 March 2017 at 09:56

    Why always 15% out of 100% is showing UNDELIV and that is hurting my business

    ReplyDelete
  27. Anonymous29 March 2017 at 12:32

    Hello Othman,

    Many apologies for the unsatisfactory experience.

    This has been the case since the introduction of the DND by NCC.

    Since you are sending to a group, you can inform them about the DND and how to opt out of it.

    To unsubscribe from the 'Do Not Disturb' (DND) service:

    For MTN lines, Text STOP to 2442 and after 5 Minutes Text ALLOW to 2442.

    For AIRTEL lines, Text STOP to 2442 and after 5 Minutes Text OUT to 2442.

    For GLO lines, Text STOP to 2442 and after 5 Minutes Text CANCEL to 2442.

    For ETISALAT lines, Text STOP to 2442 and after 5 Minutes Text START to 2442.

    Hope this information helps.

    Please feel free to reach us for further complaints on our telephone numbers or via email to info@smslive247.com

    Thank you

    ReplyDelete
  28. Unknown23 May 2017 at 14:26

    I have text ALLOW to 2442 but receive a text back that i did not subscribe to the DND Service.
    I try sending another SMS to the line but did not still deliver...

    This is a very big issue considering the numbers involve.

    ReplyDelete
    Replies
    1. Anonymous23 May 2017 at 14:37

      Dear Customer,

      The response you received stated that 'You have not subscribe or unsubscribed'. To confirm your status, please send 'Status' to 2442, an sms will be sent to you verifying your status. You need to send 'Allow' to 2442 continuously, until you receive a message confirming that you have been deactivated from the DND service.

      It takes 24 hours after the deactivation before you can start receiving messages.

      Thank you.

      Delete
  29. Unknown27 November 2017 at 09:39

    It will be better to comply with MTN or any of the service provider to know the problem and solution for this problem, if you help client send msg and not deliver are they going to come back to you? by this process you also are losing customers.

    ReplyDelete
    Replies
    1. Anonymous27 November 2017 at 10:03

      Hello Al Jaaiz,

      Thank you for your concerns, MTN Nigeria provided a Corporate platform for there users to enable us reach all MTN numbers without hindrance, if you are a corporate user, kindly send a mail to info@smslive247.com indicating your interest.

      As for the promotional messages, refunds of sms units are being made for sms units charged on the rejected ones.

      Be free to mail back for further clarification.

      Thank you..

      Delete
  30. Francis Joel13 February 2018 at 09:39

    other platform have DND bye-pass
    try and know how to bye-pass

    ReplyDelete
    Replies
    1. Anonymous13 February 2018 at 10:05

      Hello Francis,

      We also have the Bypass option. Please follow this link to read about it.

      http://feedproxy.google.com/~r/Smslive247/~3/n-FGguimcnc/introducing-new-feature-to-bypass-dnd.html

      Thank you

      Delete

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