Friday, 27 December 2013

Solution to Glo delivery

Under the new regulation of Globacom Nigeria, messages with numbers or names of other operators in text box or sender ID’s sent to GLO lines will be blocked as Globacom strictly forbids sending messages with marketing of other operators (that includes sending numbers and names of other operators).

The good news is, messages with numbers included in its content can now be sent only if it is an alert from financial institutions. If you have any financial traffic, then please send us the exact sender ID and message you want to send so we can register it within Globacom and traffic can go through, otherwise, Globacom strictly forbids sending mention traffic through their direct server. This rule is applied for all vendors with direct lines to Globacom.

Please send us suggestions and feedbacks so as to know areas of improvement in order to serve you better.

Thank you for your loyalty throughout the year.

Friday, 13 December 2013

Self service

It has been observed that many customers would have to call before their accounts can be credited, due to the fact that the teller at the bank made a typographical error by posting incomplete characters of the email addresses used as the depositor’s name and many other vices.  Smslive247 has proffered a solution to this, all you need do is confirm the payment from your end and credit your account personally.  We have tested this feature for some time now and it has been effective in some cases.

To confirm your payment: log in to your smslive247 account, under ‘Account Overview’ you will see ‘Account not credited?

Click here to confirm your payment’ on the page that opens, there you will select

1. Date Type:  there are two options a. Exact Date b. Date Range. If you are sure of the date of the payment, you should choose the ‘Exact Date’ option but when you are not sure of the date, you should choose the ‘Date Range’ option. Then input the date.

2. Bank: Select the bank you paid to.  The list of banks we use will be displayed when you click on the drop down arrow.

3. Amount: Insert the amount you paid in the text box provided for it.

4. Depositor’s name used: type in the name you wrote on the deposit slip in the text box provided for it.            

5.  Confirm Button: After all the details have been specified, click on confirm button, the search engine on our platform will search for your payment and credit your account automatically.