Last year 2014, after analyzing our customer service feedback data we discovered (not surprisingly) that the biggest issues faced by our customers is
delay in getting their SMS credits after making payments. This is a major pain-point because some customers were waiting from many hours to days to get their credits. We knew we had to fix this fast and we looked at all available options and scenarios.
We are glad to inform you that we have made considerable progress. We decided to
automate our systems wherever possible and key investments were made to achieve this. Listed below are all our supported payment options listed from BEST to WORST.
1. Debit/Credit Card Payment (Instant Credit, Highly Recommended)
You need a Naira MasterCard, Visa or Verve card. This is the best payment option for SmsLive247 services, it
is fast, secure, convenient, and does not require a trip to the bank or a call
to our office, you get your credits instantly.
After you log in, click on “Buy SMS” which can be seen on the top
right corner or the left hand side of the webpage, select your card type and
quantity of units you want to buy then make your payments, you will get your
account credited instantly. It is very reliable and can be used during the
weekends and public holidays.
2. Quickteller Website/Mobile App (Instant Credit, Recommended)
You need a Naira MasterCard, Visa or Verve card. Using this method requires that you make payments from the
Quickteller website or mobile App.
To make payments, simply browse to http://quickteller.com/idevworks
enter your phone number, email address and amount you want to pay in the fields
provided. Remember to put your email address in the space provided for
customer’s name. You will be redirected to a payment page where you will be
asked to select your card type, enter your card number, expiry date and PIN.
After entering the required details, click “PAY” and you will be credited
instantly.
This method is fast, convenient and reliable and it can be used during
weekends and public holidays. Please note that this service costs a convenience
fee of N100 which is charged by the Quickteller website.
3. PayDirect Bank Branch (Instant Credit, Recommended)
You need to walk into ANY bank branch! This is our NEWEST addition for instant payment. You can simply walk into any branch of any bank to make your payment. It is just like paying for DSTV or NEPA. You get your credits instantly!
See here for a list of all participating banks.
Simply walk into any Nigerian bank,
pick up a deposit slip, write IDEVWORKS PAYDIRECT in the space provided for account name, write your email address in the space provided
for depositor's name, skip the account number part, write the amount both in
words and figures and then you tender it to the teller officer at the bank who
in turn will request for the purpose of the payment (e.g. Bulk SMS, Reseller
store setup). Your transaction will be processed and an e-receipt will be
printed out and given to you upon completion of the transaction.
This is now the ONLY bank payment option we would support going forward. It is highly
advised that customers who insist on going to the bank to make payments should
use this method rather than depositing the money into our account.
4. Quickteller ATM
(Instant Credit, Recommended)
You need to get to an ATM that has the Quickteller menu. You can make payments on a Quickteller enabled ATM
machine by following the instructions:
- Insert your ATM card and enter your pin,
select “Quickteller” from the main menu
- Click “Pay Bills”
- Select your
account type (either savings, current or credit), a menu appears requesting for
you to select your provider (either PHCN, DSTV etc.)
- Select “Others”, then
enter your “Payment Code” for the provider you want to pay, which is “247000”
- Enter your “Customer Reference Number”, which is your phone
number
- Enter the amount you want to pay, and you will be credited
instantly.
Please note that this service costs a convenience fee of N100 charged
by the Quickteller service.
5. Online Bank Transfers (Not really recommended)
You need internet banking access and our bank account number. This method involves making online payments from your bank
account to our bank account via your internet banking page. Each bank has its own
specific procedure for going about this, so you may need to contact your bank
if you intend using this service. Note that you may NOT get your credits instantly if you fail to use your email address in the remarks/description field, or if your internet banking application truncates your email e.t.c. In such cases, you need to call our customer service numbers to rectify the issue and get your credits.
6. Bank Deposit (Not
Recommended)
Please do NOT use this payment option anymore. This is the usual
payment option where you pay into our bank account. Although this has been the
primary mode of payment for years, we now recommend other faster and
less complex means. Many customers who use this method, still have to call
the office to get their accounts credited manually due to typographical errors
or wrong/misspelt narrations that may occur during the course of their
transaction.
We hope that you will find this information useful and we
remain at your disposal for any further clarifications you may need.
Thank you for choosing SmsLive247!
