Dear Customers,
Please be informed that the Nigerian Communications Commission (NCC) has directed all Telecommunications Company (MTN, GLO, Airtel, Etisalat, etc.) to allow existing subscribers to opt-in to receive SMS on Telemarketing, including but not limited to Value Added Services, e.g. flight schedule, weather forecast etc. in conformity with Part 111, section 20 (2) of CCPR, while consent of new subscribers will be sought to opt-in at the beginning of the contract.
MTN NG has in response, implemented a Full Blocking mode for Do-Not-Disturb on some numbers without the consent of the subscribers on their network.
The implication of this is that, all bulk SMS that is sent to phone numbers that have been placed on Do-Not-Disturb by MTN NG will be rejected and you will still be charged, because the networks charge us for all submissions regardless of the status.
This is a general directive affecting unsolicited messages (Bulk SMS) only, phone to phone messages and bank alerts are not affected, and it has been in force since the 1st of July, 2016.
We therefore advise all stakeholders to inform their recipients whose numbers are on the DND list (as indicated by the rejected SMS shown in the delivery report) to contact their respective networks to have them removed from the DND list before their numbers can be allowed to receive Bulk SMS on them.
For more information about this and any other related issue, kindly contact our support department on 08099999247 and we’ll have all your questions answered.
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